Program Manager, GTM Systems

Anthropic•San Francisco, NY

1d•Hybrid

About The Position

Anthropic's GTM Systems team builds and operates the systems and processes behind the company's go-to-market motion — quoting, provisioning, customer success tooling, and the data infrastructure that ties them together. As a Program Manager on the team, you'll own cross-functional coordination across our concurrent systems initiatives: aligning stakeholders, running quarterly business reviews, and making sure every program stays tied to the business outcome it exists to drive. You'll work across Sales, Customer Success, Revenue Operations, Deal Desk, and Business Technology leadership to keep multiple in-flight programs moving in lockstep — CPQ, deployment tracking, account data quality, and compliance-driven process change. You'll be the person in the room translating between technical implementation detail and executive priorities, and the person following up afterward to make sure alignment turns into action. In a typical week, you'll prepare for and run quarterly business reviews, meet with operational leads and stakeholders across the GTM organization, and pull together the documentation that keeps initiatives aligned. Throughout, you'll dig into the "why" behind each program — not just tracking status, but making sure the team can always articulate the business outcome a program is meant to drive and how it's being measured.

Requirements

Hands-on experience with GTM processes at a software or technology company — lead-to-cash, quote-to-cash, renewal and expansion motions, or customer health
Working understanding of how systems such as Salesforce, CPQ platforms, or customer success tools support those processes
A track record of owning cross-functional alignment with senior stakeholders — running recurring business reviews, facilitating rooms with competing priorities, and driving decisions without direct authority
Strong program management fundamentals: planning, tracking, dependency and risk management
Clear written and verbal communication, with the ability to move between technical detail and executive summary depending on the audience
Work effectively in fast-moving environments with high ambiguity, including where process doesn't exist yet
Excited about Anthropic's mission to develop AI that is safe and beneficial

Nice To Haves

Experience with lead and campaign automation, CPQ implementations, or customer success and health-scoring programs (Gainsight or equivalent) at a software company
Experience operating in a compliance-sensitive environment, such as SOX or IPO readiness
Experience partnering closely with engineering or business technology teams on systems implementations, not only with business stakeholders
Familiarity with the data models behind GTM systems, and comfort using data to diagnose whether a program is working
Experience at a company that scaled significantly during your tenure

Responsibilities

Own cross-functional coordination across concurrent GTM systems programs, including CPQ, deployment tracking, account data quality, and compliance-driven process change
Prepare and run quarterly business reviews for GTM systems initiatives, and drive the decisions and follow-ups that come out of them
Partner with operational leads and stakeholders across Sales, Customer Success, Revenue Operations, Deal Desk, and Business Technology to keep programs aligned and moving
Translate between technical implementation detail and executive priorities in both directions, so engineers understand the business context and leadership understands the trade-offs
Define and track the business outcome each program exists to drive, along with how it's measured, and hold programs to it
Aggregate and maintain the documentation, plans, and status views that keep cross-functional initiatives coherent
Surface risks, dependencies, and competing priorities early, and drive them to resolution without direct authority over the teams involved