Program Manager/Chief of Staff

Voya Financial • Boston, MA

17h • $100,070 - $157,470 • Hybrid

About The Position

The Program Manager/Chief of Staff (CoS) to the VP of Technology Infrastructure serves as a strategic partner, program leader, and operational integrator across the Infrastructure organization. This role is responsible for driving execution of key initiatives, ensuring alignment across compute, network, storage, shared services engineering, collaboration, end-user services, ITOM, ITSM, and ServiceNow platforms.

Requirements

• Strong ability to promote, champion change; start with ‘yes’
• Innovative leader with the ability to question status quo, influence change and provide forward thinking
• Expertly operate with ambiguity and limited information
• Strong soft skills and judgement; understands that leadership and people skills are critical success factors
• Strong Project/Program Management
• Financial Acumen ability
• Ability to communicate the need for change, its purpose, and it’s expected impact to stakeholders at all levels of the organization to ensure understanding and buy-in
• Demonstrated ability to be disciplined and flexible at the same time
• Ability to understand and articulate what is critical and what is noise; keeps team focused on the priorities
• Demonstrated ability to drive simplified solutions to complex problems to enable positive outcomes
• Demonstrated success of building partnerships and alliances across the enterprise and at various levels
• Demonstrates decisive decision-making orientation; ability to make timely, well-reasoned decisions that balance the needs of all
• Demonstrated ability of influence and execute organizational and mindset changes
• Critical thinker with proven track record of effectively leading execution and value through highly matrixed teams
• Comfortable under pressure with the ability to manage to tight deadlines while maintaining quality and managing to an acceptable level of risk
• Effectively, clearly and concisely communicate in all methods (verbal, written, presentation) to various levels of the organization
• Continuous learner; quickly adapt to changing environment and personalities
• Leading understanding of project management principles
• Demonstrated ability and experience (5+ years) managing large and significant projects and/or small to medium programs (typically $4M-$10M)
• Bachelor’s degree or master’s degree, or related field or equivalent work experience required

Responsibilities

• Own and coordinate the end-to-end Infrastructure roadmap
• Drive roadmap definition, prioritization, and sequencing
• Maintain integrated initiative view, dependencies, and milestones
• Establish governance processes and KPIs
• Develop executive presentations and reporting
• Provide status, risks, and mitigation updates
• Translate technical initiatives into business messaging
• Oversee cross-functional programs
• Manage risks (including audit response), dependencies, and execution alignment
• Manage staff meetings, agendas, and follow-ups
• Coordinate all-hands and leadership forums
• Support operating model maturity across teams
• Oversee the planning leadership events, offsites, and travel logistics partnering with area Administrative Assistant
• Coordinate approach used across Infrastructure for hardware, software, and services contracts partnering with Infrastructure tower leads, procurement and IT Finance point persons
• Assist with the management of renewals and vendor relationships
• Ensure coordination across infrastructure domains
• Support transformation and automation initiatives
• Identify process improvements and efficiency opportunities
• Maintain documentation and tracking across initiatives
• Decision support and prioritization
• Stakeholder engagement
• Change management
• Budget and planning support
• Special projects

Benefits

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Manager