Program Manager, B2B

Stride, Inc.•US - VA - Remote, VA

5d•$66,380 - $70,000•Remote

About The Position

From AI adoption to modern engineering practices, Galvanize enables organizational goals through targeted, measurable training. Through onboarding, reskilling, upskilling, and assessments, we help teams build the right skills at the right time to move business forward. With 27,000,000+ technologists updated at 300+ organizations, we empower learners and leaders across industries to propel their careers and make an impact through tech. SUMMARY: Program Managers are responsible for the successful operation of our deliveries. The Program Managers work closely with the larger enterprise team and classroom students throughout the delivery and, in collaboration with one another, ensure we uphold our contractual obligations to our clients and stakeholders. Our dynamic deliveries are tailored to each client's needs, and our Program Managers work to maintain flexibility while leveraging creativity, organization, and relationship-building to ensure each client’s needs are met.

Requirements

3 Years of Experience OR Equivalent combination of education and experience
Alignment with Galvanize Values: Learn & grow courageously, Create belonging with intention, Come together, build together, Win with integrity, Be fueled by our purpose
Experience working in Microsoft Teams and Outlook
Experience working in Google Office Suite (Google Docs, Google Calendar, Gmail, etc.)
Familiarity with Microsoft Co-Pilot
Ability to clear required background check
Up to 10% travel

Nice To Haves

Bachelors Degree(s)
Self-starter who holds themselves accountable
Excellent written and verbal communication skills
Strong public speaking; able to present in front of, facilitate, and engage groups large and small
Able to quickly build rapport and trusting and compassionate relationships
Ability to facilitate difficult conversations clearly, compassionately, and directly
Comfortable making difficult, impactful decisions involving ambiguous situations and does so systematically and collaboratively with sound judgment
Highly autonomous, conscientious, reliable, self-motivated, and solution-oriented
Detail-oriented, systematic, and data-driven
Comfortable taking ownership or partial ownership of a variety of short- and long-projects
Strong collaboration skills, high self-awareness, flexible, open-minded, and positive
Possesses a strong growth mindset: seeks feedback, admits to and learns from failure, autonomously learns and grows while seeking appropriate support from coworkers and manager
Able to prioritize, critically think through a task, and execute it
Excellent time management skills
Motivated by and derives satisfaction from high-ownership work environments, and has a passion for education
Aligned with our overall instructional philosophies
Able to be professional while still genuinely enjoying your work
Being a team player, ready to pitch in with whatever needs doing
Experience with Google Apps, Slack, Asana, Zoom
Knowledge of GitHub or GitLab
Teaching experience or a background in coaching, psychology, counseling, social work, or similar work

Responsibilities

Help execute delivery of a portfolio of cohort trainings through the full lifecycle (initiation, planning, executing, monitoring & controlling, closing)
Understand how the program works in detail (even though the subject matter may be technical and possibly unknown to you) and the role of different staff members
Monitor attendance and share results with our client stakeholders or take appropriate action with students as necessary
Monitor weekly surveys, assessments, retrospectives, and other similar ceremonies as needed, and collect all data into manageable formats
Create cohort-specific tooling for each assigned delivery (generate meeting classroom links, set up Teams channels, ensure creation of a dedicated LMS instance with appropriate curriculum resources, support and inform infrastructural resources to ensure student success, etc)
Onboard students to all Galvanize platforms, facilitate small and large group discussions, and support and message educational plans for students working in an intensive environment
Support Cohort Kickoff ceremonies at the start of each delivery; plan and facilitate other touchpoints and ceremonies (demo day, graduation, etc) with students aimed at building and maintaining an inclusive and successful community
Execute student-facing communications during student onboarding (before the start of a delivery), and serve as the primary point of contact for students throughout the delivery
Keep the classroom running smoothly throughout the delivery through effective communication with instructors and students; tracking student needs and infrastructure supporting their learning
Check in with instructors on prep activities to confirm instructional and curriculum preparation is on track
Serve as the point person for instructors and students on all issues and risks that present themselves during the course of a delivery. Triage accordingly, working with the Director of Client Solutions Manager to track and resolve all issues and risks
Participate in weekly internal coordination meetings between Operations, Academics, and other functions
Complete delivery closeout activities, including final reports, student offboarding from all cohort-tooling, and planning/leading capstone and graduation ceremonies at the end of each delivery.
Collaboratively craft and implement developmentally appropriate and effective remedial solutions to address both technical and non-technical growth needs
Deliver (sometimes difficult) feedback to students that improves outcomes and results in positive sentiment
Other Duties and Responsibilities as assigned