B2B Account Manager

Careerswift

2d•$55,000 - $72,000•Remote

About The Position

CareerSwift is a technology company focused on making the job search process simpler, faster, and more effective. Our platform combines AI-powered tools and practical career solutions to help job seekers create stronger applications, improve their professional profiles, and navigate their job search with greater confidence. We are growing our team and are looking for a proactive and relationship-focused B2B Account Manager to help build and maintain strong relationships with CareerSwift's business clients. As a B2B Account Manager, you will manage relationships with CareerSwift's business clients, understand their needs, coordinate requests, and help ensure they have a positive experience with our products and services. You will work closely with the sales, customer success, and product teams to support client accounts, identify opportunities for growth, and help turn client feedback into actionable improvements. This role is a good fit for someone with experience in customer-facing, account management, sales, or business development who enjoys building relationships and working in a technology environment.

Requirements

1–3 years of experience in account management, customer success, sales, business development, or a related role.
Strong communication and relationship-building skills.
Customer-focused approach with good commercial awareness.
Strong organization and ability to manage multiple client relationships.
Comfortable using CRM systems and other digital tools.
Ability to work independently and effectively in a remote environment.

Nice To Haves

Experience working with B2B SaaS, technology, AI, or digital products.
Experience managing small or mid-sized business accounts.
Familiarity with CRM platforms such as HubSpot, Salesforce, or similar tools.
Experience with upselling, account expansion, or client retention.

Responsibilities

Manage day-to-day communication and relationships with assigned B2B clients.
Understand client goals and recommend relevant CareerSwift products or solutions.
Coordinate client requests with internal teams and ensure timely follow-up.
Conduct regular client check-ins and identify opportunities to improve engagement and satisfaction.
Support account growth by identifying relevant upsell or expansion opportunities.
Maintain accurate client information, activities, and follow-up tasks in the CRM.
Collect client feedback and share relevant insights with sales, customer success, and product teams.