Program Manager 3

Comcast • Philadelphia, PA

16h

About The Position

This job focuses on understanding program scope and guiding teams through the planning and execution phases. It involves creating detailed plans, managing resources, and ensuring programs meet their milestones. The role requires collaboration with stakeholders and proactive management of risks and changes to deliver quality outcomes.

Requirements

• Program Management
• Cross-Functional Leadership
• Business-to-Technology Translation
• System Requirements Documentation (SRDs)
• Stakeholder Management
• Process Design & Optimization
• Operational Excellence
• Communication
• Prioritization
• Accountability
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.
• Accountability
• Business Technology
• Communication
• Cross-Functional Leadership
• Operational Excellence
• Program Management
• Bachelor's Degree
• 5-7 Years

Nice To Haves

• While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Responsibilities

• Leads end-to-end programs spanning Day 1 (Service Delivery) through Day 2 (Service Assurance), ensuring seamless handoffs, continuity of service, and operational readiness across the Enterprise Service Delivery ecosystem.
• Drives alignment across business, operations, and technology teams to ensure program objectives, timelines, and deliverables are clearly defined, owned, and executed.
• Owns program timelines, milestones, and deliverables with a high degree of accountability, proactively managing dependencies, risks, and impacts across multiple workstreams.
• Translates business requirements into clear, actionable technical requirements, including the development of System Requirements Documents (SRDs), in partnership with technology teams.
• Acts as a bridge between technical and non-technical stakeholders, ensuring clear communication, shared understanding, and alignment on solutions that meet operational needs.
• Identifies gaps in current tools, processes, and workflows; designs and drives scalable, efficient solutions to improve end-to-end service delivery and assurance performance.
• Ensures tools and systems are optimized to support operational execution, supporting continuous improvement across Day 1 and Day 2 processes.
• Builds and maintains strong cross-functional relationships; holds stakeholders accountable to commitments, timelines, and delivery expectations.
• Leads difficult conversations with confidence and professionalism to resolve issues, remove blockers, and drive outcomes.
• Manages multiple initiatives simultaneously in a fast-paced, dynamic environment; rapidly ramps on new tools, systems, and processes as required.
• Demonstrates a hands-on, roll-up-your-sleeves approach, stepping in where needed to ensure successful execution and delivery.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Benefits

• We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level