Program Manager 1

Lutheran Community Services Northwest•Seattle, WA

4d•Onsite

About The Position

The primary role of the Program Manager is to ensure service delivery consistent with the Compass mission, values, and vision through appropriate planning, implementation, operation, and evaluation of assigned programs. The Program Manager also seeks meaningful cross-program collaborations through knowledge of other agency programs, initiatives, and strategic plans. This position oversees all aspects of the program.

Requirements

Demonstrated ability to effectively oversee the operations and management of a complex program including the coordination, supervision, and direction of the people.
Demonstrated ability to interpret contracts, fulfill funder requirements, and comply with regulations related to government contracts.
Demonstrated knowledge of local resources and services for low-income individuals and families and the ability to develop a network of providers to serve needs of agency clients.
Demonstrated knowledge of best practices in “housing first,” harm reduction, de- escalation, mental health, chemical dependency and other related models and techniques.
Experience with a permanent supportive housing model that is based on collaboration between program and property management.
Model sound interpersonal boundaries and emotional intelligence.
Promote a team environment that values, encourages, and supports differences.
Relate openly and comfortably with people from all backgrounds while valuing different points of views.
Strong problem solving, time and project management skills are required to be successful in this role.
Work independently and as part of a team, particularly to exercise sound decision making in the absence of supervision, with strong collaboration skills.
Excellent written and verbal communication skills with ability to communicate effectively about technical problems and solutions.
Aptitude for learning new technology skills with Microsoft products and other internet- based software.
Ability to learn new functions on office equipment and devices (printer, scanner, projector, mailing machine, copier).
A minimum of 4 years’ experience in a human service setting with homelessness or supportive housing, mental illness, substance abuse, employment, or domestic violence organization, preferred.
A minimum of 2 years’ experience in direct supervision/management of direct service employees, preferred.
2 years’ experience in developing and enforcing operating and services procedures, identifying, and implementing best practices in working with individuals experiencing homelessness and poverty, required.
Experience in outreach, case management and other direct service delivery for homeless and low-income families and individuals, required.
Experience in managing a low-income housing facility including dealing with landlord- tenant-related issues, required.
Experience in grant/contract oversight and reporting including budget management, preferred.
Familiarity with topics of housing instability, poverty, mental health, substance use, sexual assault, and/or domestic violence, required.
Experience working in an environment where language may be a barrier, preferred.
Awareness and/or training around belonging, compassion, and meeting people where they are, preferred.
Current WA State Food Handlers Permit, preferred (If not current, will be sponsored within 1-month of hire).
Valid WA driver’s license, proof of car insurance, and a driving record that meets Compass standards, required.
Work experience is a key factor for success in this role.
In addition, success in this role requires a passion for knowledge and drive for continuing professional development or education.
A degree in social work or related field will be seen as a complement to the required experience.

Nice To Haves

A minimum of 4 years’ experience in a human service setting with homelessness or supportive housing, mental illness, substance abuse, employment, or domestic violence organization, preferred.
A minimum of 2 years’ experience in direct supervision/management of direct service employees, preferred.
Experience in grant/contract oversight and reporting including budget management, preferred.
Experience working in an environment where language may be a barrier, preferred.
Awareness and/or training around belonging, compassion, and meeting people where they are, preferred.
Current WA State Food Handlers Permit, preferred (If not current, will be sponsored within 1-month of hire).

Responsibilities

Ensure financial performance for programs through proper budgeting along with monitoring of revenue and expenses.
Facilitate quality and timely service delivery by working with staff to review workflows and update practices.
Work with Coordinators to develop schedules that ensure adequate coverage to provide service delivery and milieu management.
Ensure program specific data collection systems in place and that staff properly enter data in a timely fashion.
Monitoring program revenue and expenses.
Ensure timely reporting to all program funders by producing all monthly, quarterly, and annual invoices/billing/reports per funder requirements.
Partner with other Program Managers, the Deputy Director, and Director of Housing Services in the facilitation of program improvements and development.
Ensure knowledge of operation and awareness of emergent issues by being available to residents.
Occasional case management or the handling of other resident issues as well as cover various shifts and other staff assignments.
Ensure timely and accurate data entry into all program-specific databases.
Create monthly statistical reports for internal and external purposes and analyze trends or critical findings.
Use data from monthly and quarterly reports to analyze service delivery revenue (participant program fee/rent collection) and vacancy rates to identify areas for improvement as well as identify new sources of revenue.
Collaboration with existing partnerships including NeighborCare, CREW and REACH, as well as developing new partnerships.
Collaborate with the Property Management company to ensure Compass policies and practices are adhered to.
Represent agency in community advocacy efforts by serving on boards, coalitions and work groups that influence public policy and community efforts to end homelessness.
Build and enhance external relationships through coalitions and with contract monitors to foster positive working relationships and to secure future funds.
Develop and maintain sponsoring relationships with churches, community groups and businesses to obtain general financial support and in-kind donations and volunteers for each program.
Support proposal development by providing data and other requested content in support of funding proposals.
Hire, train, and supervise Housing Case Managers, Program Assistants, and Relief Staff to ensure effective delivery of trauma-informed services.
Develop schedule and ensure shift coverage to provide service delivery points.
Serve as the first point of contact for staff call outs and no shows, which may require finding relief coverage or covering the shift yourself, as needed.
Recognize the value that different perspectives and cultures bring to the organization.
Maintain a favorable working relationship with all other agency employees to foster and promote a cooperative and harmonious working climate.
Project a favorable image of the organization to promote its aims and objectives and foster and enhance public recognition and acceptance of all its areas of endeavor.
Perform all duties and responsibilities in a timely and effective manner in accordance with established agency policies to achieve the overall objectives of this position.
Serve as a member of the management team.
Facilitate regular team Staff Meetings.
Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
Take prompt corrective action where necessary or suggest alternative courses of action which may be taken.
Handle conflict situations proactively and effectively, modeling good conflict resolution skills.
Create a climate where staff are challenged, supported, and motivated to do their best to help the individual, team, program, and agency meet its goals.
Build strong teams that apply their diverse skills and perspective to achieve common goals in a mutually supportive fashion.
Carry out supervisory duties in accordance with the agency policies and applicable laws.
Directly supervise Housing Case Managers and Program Coordinator.
Supervisory duties include the following: interview, hire, and train staff; plan, assign and direct work; monitor performance; provide recognition to staff; provide coach/counseling and discipline, when necessary; address complaints and resolve problems.

Benefits

A 40 per hour work week to ensure work/life balance
Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy
Employer-paid short- and long-term disability insurance
Life insurance coverage at no cost to you
Up to 2 weeks of vacation in your first year (based on hours worked)
Up to 2 weeks of sick leave (based on hours worked)
12 paid agency recognized holidays
2 floating holidays to use your way
403(b) retirement plan with employer matching (eligibility applies)
Access to our Employee Assistance Program (EAP) for you and your family
Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status