Health Program Manager 1

Arizona Department of Administration • Phoenix, AZ

9d • Onsite

About The Position

This position is responsible for performing critical and time sensitive follow up and case management services for newborns and infants with abnormal dried blood spot screening test results. This includes analyzing laboratory test results, documenting all actions in laboratory management information system and coordinating follow up activities among and between physicians, hospitals, parents and testing centers to ensure proper timely services and care. This position also provides customer services to doctor, parent and external partner regarding newborn screening results. Other duties include participate in continuous quality improvement projects, review standard operating protocol, provide assistance to hearing follow up as well as education event at hospitals.

Requirements

• Medical terminology
• Database management and record keeping.
• Laboratory or audiological testing procedures, test results and implications.
• Alternatives/options to standard office operating procedures.
• Knowledge of case management and medical terminology related to newborn screening
• Advanced critical thinking and independent assessment.
• Knowledge of genetics, metabolic disorders, and evidence‑based follow‑up practices. Knowledge of national recommendations, emerging conditions, and evolving newborn screening technologies.
• Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies.
• Written and verbal communications.
• Organization and prioritization.
• Analysis and interpretation of test results.
• Interactions with medical professionals, healthcare institutions and the general public including active listening and sensitivity to the needs of the other person.
• Computer operation.
• Learn ADHS Newborn Screening Program objectives, standards, follow-up protocols and procedures.
• Make informed decisions, work effectively with people under difficult or stressful situations.
• Quickly identify abnormal or borderline results, assess risk, coordinate with healthcare providers, and ensure that families receive timely communication and referrals. These decisions often must be made under tight time constraints, with significant implications for early diagnosis and treatment.
• Evaluates complex laboratory results, integrates evolving clinical guidelines, and determines appropriate next steps to ensure timely and accurate follow‑up care.
• Gather information effectively via the phone or email in a positive manner and accurately document information.
• Work in a team environment required.
• Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.

Nice To Haves

• Social Services/case management experience.
• Bilingual preferred

Responsibilities

• Conduct timely follow up and case management services for newborns with abnormal dried blood spot screening test results.
• Analyze laboratory results to determine appropriate actions for follow up.
• Coordinate follow up activities among and between physicians, hospitals, parents and testing centers to ensure proper timely services and care.
• Document all actions in the appropriate patient record and laboratory management information databases to ensure proper documentation of continuous.
• Prepares reports as needed.
• Participate in CQI activities including long and short term project planning and review of protocols to maintain efficient and effective program operations.
• Develops effective monitoring and evaluation procedures for new and ongoing disorders to assure program conformance and integrity.
• Attends newborn screening partner meetings, follow up team meetings and huddles as well as webinars/ workshops to increase newborn screening best practices and collaborations.
• Provide customer service to doctor, parents and external partner regarding newborn screening results
• Provide assistance to newborn screening education event at hospitals as needed.
• Other duties as assigned as related to the position

Benefits

• Affordable medical and dental insurance plans
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• 10 paid holidays per year
• Wellness program and plans
• Life insurance
• Short/long-term disability insurance
• Defined retirement plan
• Award winning Infant at Work program
• Credit union membership
• Transit subsidy
• ADHS Student Assistance Pilot Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level