Program Mgmt Spec

Southwest Behavioral & Health Services Careers • Phoenix, AZ

21h • Onsite

About The Position

Southwest Behavioral & Health Services is seeking a Program Management Specialist for its HOPWA program. The position facilitates eligibility screening and housing placement for individuals and families, and completes assessments, placements, and compliance overviews for the target population. It works as an integral part of an interdisciplinary team. This is a grant-based position, and employment is contingent on continued funding. The schedule is Monday through Friday, 8 a.m. to 5 p.m., in Phoenix, Arizona (85012), with some travel required.

The role supports HOPWA transitional housing operations, including applicant screening, waitlist management, housing placement, program compliance, reporting, rental payment processes, and administrative duties. Additional job duties may be required to meet program or department needs. SB&H is a drug-free workplace, and drug screening is required.

Requirements

• Be at least 21 years of age.
• Bachelor’s degree in Social/Behavioral Sciences, Health, Human Services, Urban Planning, or a related field.
• At least 18 months of behavioral health, housing, or case management experience working with underserved or vulnerable populations and/or HIV/AIDS and/or infectious disease.
• Arizona Fingerprint Clearance Card issued by the Department of Public Safety, or ability to obtain one upon hire.
• Maintain a valid Arizona driver’s license and pass motor vehicle screening for insurance purposes to transport clients when required by the clinic or program.

Responsibilities

• Facilitate applicant pre-screening, intakes, housing assessments, and move-ins in coordination with program management to maintain program occupancy.
• Manage the HOPWA Transitional Housing waitlist, complete pre-screening and initial contact for referrals, and maintain ongoing communication with individuals and households on the waitlist.
• Screen applicants for program eligibility, including household income, citizenship, residency, homelessness, background, and diagnosis requirements; collaborate with other agencies to collect documentation.
• Coordinate unit turns and fill vacant beds and units with qualified applicants in accordance with SB&H HOPWA requirements and household-size occupancy standards.
• Prepare City of Phoenix monthly reporting data on waitlists, unit turns, and vacancies.
• Maintain HOPWA transitional housing compliance with HMIS data entry and reporting requirements.
• Enter resident data into applicable HMIS and HDS systems for program entry, recertifications, and exits, and complete Project Entry Assessments for household members.
• Complete annual and interim income eligibility screenings and calculate income and rental subsidies.
• Complete NSPIRE inspections for new resident move-ins and unit onboarding, and track work orders and deficiency-correction deadlines with site management and maintenance.
• Assist with preparing and delivering resident notices in coordination with Program Management.
• Provide training assistance and staff support on SB&H housing processes, including recertifications, ADA accommodations, unit inspections, notices, and property management requirements.
• Complete Rent Reasonable Certifications for the housing portfolio in alignment with master lease schedules, unit onboarding, and annual renewals.
• Audit housing files, data-entry sites, and units to ensure ongoing compliance.
• Assist with preparing materials for City of Phoenix, HUD, and HOPWA monitoring requests.
• Collaborate with the City of Phoenix Housing Department to monitor permanent housing waitlists for household address changes and move-in updates.
• Process and post rental payments, coordinate rent collection and payment compliance with Housing Specialists, and arrange payment plans as needed.
• Support Housing Specialists in promoting housing stability across their caseloads.
• Order supplies for assigned programs as needed, use reasonable spending, track orders and deliveries, and submit purchase receipts to accounting.
• Process account billing incurred by HOPWA transitional housing with SB&H accounting departments.
• Perform general clerical duties as assigned by the supervisor.
• Maintain compliance and oversee staff productivity as needed by the supervisor.
• Process, receive, sort, and distribute correspondence, reports, and data collection materials.
• Prepare files for retention at the end of each fiscal year according to SB&H and contract policies.

Benefits

• 3.3 weeks of PTO in the first year, with increased accruals after continued service.
• 10 paid holidays.
• Low-cost medical, dental, and vision insurance.
• Short-term and long-term disability insurance and life insurance for employees.
• Company retirement contribution matching 40% of up to a 10% deferral into the SB&H retirement account.
• Career development and opportunities for internal promotion.
• Tuition reimbursement and discounted degree programs.
• Employee Assistance Program.
• Health and wellness benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level