HomeCare Ord Mgmt Spec

SOLVENTUM•San Antonio, TX

1d•$45,360 - $62,370•Hybrid

About The Position

As a HomeCare Order Management Specialist at Solventum, you will review and process incoming and backlogged orders to determine patient eligibility for insurance billing and reimbursement. You will work with internal Sales and Customer Service teams, external customers, healthcare providers, and patients to collect required documentation and facilitate order completion. The role also involves researching and interpreting payer requirements and clinical information to determine whether patients qualify for services, while providing customer service in a fast-paced, high-volume environment. The position supports rotating holiday and weekend coverage and requires adapting to changing patient needs for life-saving therapies. The role is hybrid eligible. Job duties allow some remote work, but require travel at least four days per quarter. Occasional domestic travel may also be required. Relocation assistance is not authorized.

Requirements

High School Diploma/GED or higher.
Three years of customer service experience.
Three years of experience using Microsoft Office applications, including Word, Excel, and Outlook.
Three years of experience working in a customer service, healthcare, insurance, reimbursement, or order management environment.
Experience interpreting payer requirements and managing documentation processes.
Experience working independently and collaboratively in a team environment.
Must be legally authorized to work in the country of employment without sponsorship for employment visa status.

Nice To Haves

Five years of medical record collection experience in a private, public, government, or military environment.
Experience in healthcare reimbursement, insurance verification, or medical billing processes.
Experience working directly with patients, physicians, and third-party payers.
Strong listening skills, effective communication, multitasking, teamwork, integrity, and problem-solving.

Responsibilities

Review and process incoming and backlogged orders to determine patient eligibility for insurance billing and reimbursement.
Partner with internal Sales and Customer Service teams, external customers, healthcare providers, and patients to obtain required documentation and facilitate order completion.
Research and interpret payer requirements and clinical information to determine patient qualification for services.
Provide exceptional customer service while managing multiple priorities in a fast-paced, high-volume environment.
Support rotating holiday and weekend coverage and adapt to changing patient needs for life-saving therapies.
Comply with corporate policies, procedures, and security standards while performing assigned duties.