Program Mgmt Spec

Southwest Behavioral & Health Services • Phoenix, AZ

18h • Onsite

About The Position

Southwest Behavioral & Health Services is hiring a Program Management Specialist for its HOPWA program. The position facilitates eligibility screening, housing placement, assessment, and compliance oversight for individuals and families, and serves as an integral member of an interdisciplinary team. This is a grant-based position, and employment is contingent on continued funding.

The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The position is based in Phoenix, Arizona (85012) and requires some travel. The employee must maintain a valid Arizona driver's license and pass motor vehicle screening to transport clients when needed. An Arizona Fingerprint Clearance Card is required or must be obtainable upon hire. Drug screening is required.

Southwest Behavioral & Health Services is a nonprofit community-based behavioral health provider with more than 115 sites, over 1,000 employees, and 40 years of experience. The organization describes its culture as Empowered Belonging, emphasizing voice and visibility, fair access, connection, learning and growth, and wellbeing and safety.

Requirements

• Must be at least 21 years old.
• Bachelor’s degree in Social/Behavioral Sciences, Health, Human Services, Urban Planning, or a related field.
• At least 18 months of behavioral health, housing, or case management experience working with underserved or vulnerable populations and/or HIV/AIDS and/or infectious disease.
• Arizona Fingerprint Clearance Card issued by the Department of Public Safety, or ability to obtain one upon hire.
• Must maintain a valid Arizona driver’s license and pass motor vehicle screening for insurance purposes to transport clients when needed.
• Drug screening is required.

Responsibilities

• Facilitate applicant pre-screening, intakes, housing assessments, and move-ins with program management to maintain program occupancy.
• Manage the HOPWA Transitional Housing waitlist, including pre-screening incoming referrals, making initial contact, and maintaining ongoing communication with individuals and households.
• Screen applicants for program eligibility, including income, citizenship, residency, homelessness, background, and diagnosis requirements; collaborate with agencies to collect documentation.
• Coordinate unit turns and fill vacant program beds and units with qualified applicants in accordance with SB&H HOPWA requirements and household-size occupancy standards.
• Prepare monthly City of Phoenix reporting data on waitlists, unit turns, and vacancy tracking.
• Maintain HOPWA Transitional Housing compliance with HMIS data entry and reporting; enter resident data into HMIS and HDS for program entry, recertifications, and exits, and complete Project Entry Assessments for household members.
• Apply HOPWA income requirements and eligibility rules; complete annual and interim income eligibility screenings and calculate income and rental subsidies.
• Complete NSPIRE inspections for new resident move-ins and unit onboarding, track work orders, and coordinate deficiency corrections and deadlines with site management and maintenance.
• Assist with preparing and delivering program notices to residents in coordination with Program Management.
• Provide training assistance and staff support on housing processes, including recertifications, ADA accommodations, unit inspections, notices, and property management requirements.
• Complete Rent Reasonable Certifications for the housing portfolio in alignment with master lease schedules, unit onboarding, and annual renewals.
• Audit housing files, data-entry sites, and units for ongoing compliance.
• Assist with preparing materials for City of Phoenix, HUD, and HOPWA monitoring requests.
• Coordinate with the City of Phoenix Housing Department to monitor permanent-housing waitlists, address changes, and move-in updates.
• Process and post rental payments; coordinate rent collection and payment compliance with Housing Specialists, including payment arrangements as needed.
• Support Housing Specialists in promoting housing stability across caseloads.
• Order program supplies while applying reasonable spending; track orders and receipts, submit purchase receipts to accounting, and process HOPWA Transitional Housing account billing with SB&H accounting departments.
• Perform general clerical duties as assigned by the supervisor.
• Maintain oversight of staff productivity as requested by the supervisor.
• Process, receive, sort, and distribute correspondence, reports, and data collection materials.
• Prepare files for retention at the end of each fiscal year according to SB&H and contract policies.
• Perform additional duties as needed to support program or department needs, compliance, and adequate services.

Benefits

• 3.3 weeks of paid time off in the first year, with increased accruals after continued service.
• 10 paid holidays.
• Low-cost medical, dental, and vision insurance.
• Short-term and long-term disability insurance and life insurance for employees.
• Company retirement contribution matching 40% up to a 10% deferral into the SB&H retirement account.
• Career development and opportunities for internal promotion.
• Tuition reimbursement and discount degree programs.
• Employee Assistance Program, health and wellness offerings, and other benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level