HomeCare Ord Mgmt Spec

Solventum•San Antonio, TX

1d•Hybrid

About The Position

At Solventum, the HomeCare Order Management Specialist reviews and processes incoming and backlogged orders to determine patient eligibility for insurance billing and reimbursement. The role works with internal Sales and Customer Service teams, external customers, healthcare providers, and patients to collect required documentation and complete orders. It also involves researching and interpreting payer requirements and clinical information to determine whether patients qualify for services, while delivering customer service in a fast-paced, high-volume environment. The position supports rotating holiday and weekend coverage and adapts to changing patient needs for life-saving therapies. The role is hybrid eligible: duties allow some remote work, but travel to the work location is required at least four days per quarter. Occasional domestic travel may also be required. Relocation assistance is not authorized. Applicants must be legally authorized to work in the country of employment without employment visa sponsorship.

Requirements

High school diploma/GED or higher.
At least three years of customer service experience.
At least three years of experience using Microsoft Office applications, including Word, Excel, and Outlook.
At least three years of experience in a customer service, healthcare, insurance, reimbursement, or order management environment.
Experience interpreting payer requirements and managing documentation processes.
Experience working independently and collaboratively in a team environment.
Must be legally authorized to work in the country of employment without employment visa sponsorship.

Nice To Haves

Five years of medical record collection experience in a private, public, government, or military environment.
Experience in healthcare reimbursement, insurance verification, or medical billing processes.
Experience working directly with patients, physicians, and third-party payers.
Strong listening skills, effective communication, multitasking, teamwork, integrity, and problem-solving skills.

Responsibilities

Review and process incoming and backlogged orders to determine patient eligibility for insurance billing and reimbursement.
Partner with internal Sales and Customer Service teams, external customers, healthcare providers, and patients to obtain required documentation and facilitate order completion.
Research and interpret payer requirements and clinical information to determine patient qualification for services.
Provide exceptional customer service while managing multiple priorities in a fast-paced, high-volume environment.
Support rotating holiday and weekend coverage and adapt to changing patient needs for life-saving therapies.
Comply with corporate policies, procedures, and security standards while performing assigned duties.