Program Management Officer

Veterans Health Administration • Lakewood, CO

5d • Onsite

About The Position

Serves as a Program Management Officer with management and operations responsibility for the Inquiry Management and Oversight (IMO) office. The position manages human resource actions and functions for the directorate and oversees official inquiries and correspondence from internal and external sources. It supports the executive directorate of provider networks engaged in healthcare purchased in the private sector and associated support operations.

The officer provides administrative contract support expertise and technical advice to managers and supervisors, and supports operational planning and data analysis for non-VA healthcare programs. The role administers concurrent projects to address operational deficiencies, develops project plans and management processes, evaluates administrative activities, and recommends program improvements. It also oversees employee performance, training, work priorities, and schedules.

This is a full-time position with 8-hour shifts, Monday through Friday, from 8:00 a.m. to 4:30 p.m. Ad hoc, occasional non-recurring telework may be authorized, but the position is not virtual. Return-to-office mandates apply, and the selectee must report in person unless an exception or exemption is approved.

Requirements

• One year of specialized experience equivalent to at least GS-13 in the normal line of progression; for current or former federal employees subject to time-in-grade, 52 weeks at GS-13 is required for this GS-14 position.
• Experience applying qualitative and quantitative methods to assess and improve program effectiveness, analyze data, identify trends, and report findings to support management planning and resource allocation.
• Experience reviewing, analyzing, and interpreting administrative laws, regulations, and operating policies, including creating and updating guidelines for Program Office operations.
• Healthcare industry experience with knowledge of claims processing operations, authorization and eligibility, provider relations, reimbursement techniques, and coordination of benefits.
• Experience applying project management and strategic planning techniques to manage complex provider network support services and analyze processes for organizational efficiency.
• Ability to present analyses and recommendations orally and in writing, develop policy-related written materials, and negotiate effectively to implement program management solutions.
• U.S. citizenship is required.
• Selective Service registration is required for males born after December 31, 1959.
• Must complete the required application, questionnaire, and online assessment.
• Must participate in the seasonal influenza vaccination program as a Department of Veterans Affairs Health Care Personnel employee.
• Must serve a one-year probationary period or two-year trial period, as applicable.
• There is no educational substitution at this grade level.

Responsibilities

• Provide expertise on administrative contract support policies and requirements.
• Advise and provide technical assistance to managers and supervisors on administrative and operational matters.
• Apply operational planning and data analysis to administrative policies and requirements for supported non-VA healthcare programs.
• Administer concurrent program projects to address operational deficiencies within fixed time constraints.
• Collect and integrate information to develop comprehensive project plans.
• Develop standard processes and tools for managing project teams and program management tasks.
• Develop performance standards and evaluate subordinate work performance.
• Design and implement strategies to optimize employee performance, connect the organization horizontally and vertically, and promote core values and high ethical standards.
• Facilitate training so personnel have the knowledge and skills to use their capabilities effectively.
• Evaluate and monitor administrative activities and recommend program segment improvements.
• Investigate and analyze program trends or conditions and initiate corrective action when appropriate.
• Plan work, set and adjust short-term priorities, and prepare schedules for completing work.
• Manage human resource actions and functions for the directorate.
• Oversee official inquiries and correspondence from internal and external sources.

Benefits

• Federal employee benefits package is available to the employee and family; specific benefits depend on position eligibility and should be confirmed with the hiring agency.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed