Program Management Analyst - DSD

Five Below • Philadelphia, PA

1d

About The Position

The Analyst is the data and system integrity expert for the Direct Store Delivery (DSD) organization. The role identifies patterns, troubleshoots data discrepancies, and ensures that information flows accurately between company systems. It analyzes deliveries, receipts, and invoices to uncover systemic issues, trends, and opportunities for improvement.

Working closely with Store Operations, Merchandising, IT, Accounts Payable, Buying, Accounting, and other cross-functional teams, the Analyst supports accurate data, effective decision-making, financial reconciliation, and inventory management. The role provides actionable insights to improve processes and resolve systemic problems.

Requirements

• 3–5 years of retail management experience, supply chain, operations, or a related field.
• Experience conducting root cause analysis to diagnose and resolve business and operational issues and develop actionable recommendations.
• Experience querying large datasets to develop relevant reporting, using tools such as SQL, Python, or Power BI.
• Strong collaborative mindset, analytical and organizational skills, ability to manage multiple priorities and deadlines, and a high degree of flexibility in an ever-changing environment.
• Expertise in MS Excel.

Nice To Haves

• Four-year degree preferred.
• Previous use of Microsoft Power BI preferred.

Responsibilities

• Use data mining and data modeling to analyze large datasets, generate dashboards, and perform ad hoc analysis supporting business inquiries and operational improvements.
• Iterate corporate dashboards and vendor scorecards to reflect evolving business needs and findings as the program stabilizes and expands.
• Serve as a subject matter expert on the program for Store Operations as they maintain store-facing reporting.
• Monitor program data and exception resolution, collaborating with IT to ensure data warehouse reliability, resolve root causes, and support access to reporting and insights.
• Analyze reporting to identify recurring discrepancies in costs, quantities, and delivery patterns; communicate findings and recommendations to stakeholders.
• Partner with Buying and Accounting to investigate cost and unit discrepancies, chargebacks, and credits, ensuring that operational flows and system data align with vendor expectations for automated processing.
• Partner with Store Operations to review store support tickets, identify issue themes and root causes, and provide the DSD team with data to support process or system improvements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed