Management & Program Analyst

Office of Personnel Management • Lakewood, CO

14h

About The Position

This position is in Human Resources Solutions (HRS), delivering a modern, cloud-based platform for key federal human resources functions. As a Business Analyst, you will work with data analysts, engineers, account managers, agency customers, and leadership to identify customer needs, document requirements, and design and test Federal HRIT products supporting Core HCM, USA Staffing, USA Performance, and USA Hire. The position requires reporting to an OPM-assigned office. It is eligible for bargaining-unit representation depending on the finalized duty station: AFGE Local 32 if in the Washington, DC metropolitan area, and not represented if outside that area.

The position is being filled through OPM-authorized Direct Hire Authority for a critical hiring need or severe shortage of candidates. Relocation assistance and/or incentives may be offered at the supervisor’s discretion. A one-year probationary period may be required.

Requirements

• Must be a U.S. Citizen or U.S. National.
• Males born after December 31, 1959, must be registered for Selective Service.
• Must be suitable for Federal employment, as determined by a background investigation.
• May be required to successfully complete a probationary period.
• Must complete the initial online assessment and USAHire Assessment, if required.
• Must report to an OPM-assigned office.
• For GS-12: At least one year (52 weeks, full-time) of specialized experience equivalent to GS-11 in Federal service or comparable experience outside Federal service, including managing or leading projects to evaluate, implement, or improve technology systems; collaborating with stakeholders and technical teams to analyze business needs and develop business requirements and functional specifications; leading or coordinating testing for system implementations or enhancements; and analyzing complex business processes or workflows to develop solutions that improve organizational effectiveness.
• For GS-13: At least one year (52 weeks, full-time) of specialized experience equivalent to GS-12 in Federal service or comparable experience outside Federal service, including leading projects to evaluate, implement, or improve technology systems; collaborating with stakeholders and technical teams to define business requirements and functional specifications; leading testing for system implementations or enhancements; and documenting complex workflows or business processes to ensure solutions meet organizational requirements.
• Must meet all qualification and eligibility requirements within 30 days of the announcement closing date.

Responsibilities

• Evaluate customer goals, problems, or questions to design products that meet their needs.
• Serve as a liaison between stakeholders and the OCIO vendor to ensure system requirements are accurately captured and implemented.
• Manage a backlog of user stories and prioritize the most valuable capabilities.
• Break down features into user stories with clear acceptance criteria for engineering teams.
• Guide user stories through requirements development, planning, development, testing, deployment, and implementation.
• Consult with current and potential customer agencies to identify needs and translate them into user stories and test cases for system documentation.
• Conduct functional, regression, and user acceptance testing to validate system behavior against requirements.
• Research Tier 2 and Tier 3 help desk issues and respond to customer inquiries.
• Consult with trainers and customers to contribute to meaningful user support content.
• Develop innovative solutions in the Federal HR space that balance user, agency, and government-wide needs and priorities.

Benefits

• Federal employees and their families have access to a comprehensive benefits package.
• Relocation assistance and/or incentives may be offered at the supervisor’s discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed