Program Management Analyst

Ducommun•Town of Coxsackie, NY

8d•$52,000 - $64,000•Onsite

About The Position

The Program Management Analyst supports the Program Manager and oversees assigned programs and customers to ensure activities and customer orders meet contract requirements, schedules, and budgets. The role requires accurate, timely communication with internal teams and external customers. Based at Ducommun’s Coxsackie, New York facility, the position represents the company in customer and other external contacts concerning assigned programs, coordinates customer requirements across company functions, and supports program execution, compliance, financial tracking, and business development. The role also includes proper handling and management of hazardous waste generated in the employee’s work area. Acceptable attendance is an essential function. Minimal travel may be required.

Requirements

Minimum 1–5 years of customer service and contract administration experience; manufacturing-environment experience is preferred.
Knowledge and skills with Microsoft Word, Excel, and PowerPoint are required.
Strong people-management and time-management skills.
Excellent verbal and written communication skills, including the ability to communicate professionally and effectively with customers and people across organizational levels.
Experience or demonstrated talents in production control, contracts management, or project management.
Detail-oriented, positive, and customer-service-minded.
Team-oriented with a continuous-improvement outlook.

Nice To Haves

A minimum BA/BS degree is preferred but not required; equivalent years of industry experience may be considered.
An advanced degree such as an MBA is preferred.
Customer service and contract administration experience in a manufacturing environment is preferred.
ERP/MRP systems experience is preferred; MRP systems experience is beneficial.

Responsibilities

Represent the company in contacts with customers and outside parties other than suppliers regarding assigned programs.
Flow customer requirements down to functional departments through sales order initiation and backlog management.
Notify management in a timely manner of program cost or schedule impacts.
Coordinate company responses to customer requirements and inquiries.
Support the Program Manager in conducting customer surveys and gathering customer feedback.
Communicate with Operations Management to coordinate customer requirements and ensure customer requests align with company capabilities and business interests.
Coordinate with Operations Management and production planners to integrate program schedules with contractual commitments and company goals.
Work with the Program Manager to communicate customer cost-reduction and process-improvement goals to management and coordinate the company response.
Assist the Program Manager with reviewing contracts, including terms and conditions, work statements, funding, performance periods, deliverables, and other customer general conditions.
Manage and track program compliance with purchase order requirements.
Manage customer accounts receivable in support of site functional metrics.
Support Finance with invoice submission and resolution of late payments and customer claims.
Create and manage program bookings and provide data for sales forecasts.
Maintain the program bookings and sales tracking system used for monthly summary reports.
Plan and acquire follow-on business within lead-time constraints.
Identify, strategize, and pursue new business opportunities where available.
Properly handle and manage hazardous waste generated in the work area.
Maintain acceptable attendance.
Perform other duties as assigned.