Program Lead

Merakey • Richmond, VA

9d • Onsite

About The Position

The Program Lead manages and oversees day-to-day activities for specific programs or services within a division. Reporting to the Program Manager, the role coordinates program activities, supervises program staff, and helps ensure high-quality services for participants. The position may also carry its own caseload. The Program Lead serves as the lead staff member and point person during a shift, supervises Direct Support Professionals (DSPs), and coordinates household operations and direct care at an assigned home.

Requirements

• Must be at least 18 years old.
• Must have a verifiable high school diploma/GED or 4–5 years of experience working in a human services residential setting.
• Must have 1–3 years of total experience.
• Willingness to obtain NADSP certification within the first year of hire.

Responsibilities

• Provide guidance, support, and direction to staff members.
• Assign duties and responsibilities based on program needs and staff members’ strengths.
• Conduct regular staff check-ins and provide feedback on performance and areas for improvement.
• Enforce program policies and procedures to help ensure the safety and security of clients and staff.
• Monitor client behavior and intervene to de-escalate conflicts or address concerns.
• Respond to emergencies or crises according to established protocols and seek assistance as needed.
• Act as lead staff member and point person while on shift.
• Supervise DSPs.
• Prepare and manage house schedules in coordination with the Program Manager.
• Provide direct care, including assistance with activities of daily living, food preparation and feeding, and maintaining required supervision.
• Manage medication administration.
• Coordinate incident management with the Program Manager and QCO.
• Manage household needs, including menu development, grocery shopping, and housekeeping.
• Ensure the ongoing upkeep and cleanliness of the assigned home.
• Handle daily maintenance needs, such as changing lightbulbs and cleaning filters.
• Identify needed repairs and submit maintenance requests.

Benefits

• Comprehensive medical, dental, and vision coverage, plus healthcare advocacy support.
• Retirement plan with pre-tax and Roth (after-tax) employee contribution options.
• DailyPay access to earned pay.
• On the Goga well-being platform, with self-care tools and resources.
• Access to Care.com for backup childcare, elder care, and household services.
• Confidential counseling, legal, and financial services through the Employee Assistance Program (EAP).
• Tuition reimbursement and educational partnerships.
• Employee discounts and savings programs on entertainment, travel, and lifestyle.
• Free online personal development classes through Pryor Online Learning.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED