Program Lead

Merakey • Richmond, VA

14h

About The Position

The Program Lead manages and oversees the day-to-day activities of specific programs or services within a division. Reporting to the Program Manager, the role coordinates program activities, supervises program staff, and ensures high-quality services for participants. The position may also carry its own caseload. The Program Lead acts as the lead staff member and point person while on shift, supports direct care, and helps maintain the safety, cleanliness, and upkeep of the assigned home. The position is based in Richmond, Virginia, and pays $20.86 per hour.

Requirements

• Must be at least 18 years old.
• Must have a verifiable high school diploma/GED or 4–5 years of experience working in a human services residential setting.
• Requires 1–3 years of total experience.
• Willingness to obtain NADSP Certification within the first year of hire, if required.

Responsibilities

• Provide guidance, support, and direction to staff members.
• Assign staff duties and responsibilities based on program needs and individual strengths.
• Conduct regular staff check-ins and provide performance feedback.
• Enforce program policies and procedures to maintain the safety and security of clients and staff.
• Monitor client behavior and intervene to de-escalate conflicts or address concerns.
• Respond to emergencies and crises by following established protocols and seeking assistance as needed.
• Act as lead staff member and point person while on shift.
• Supervise direct support professionals (DSPs).
• Prepare and manage house schedules in coordination with the Program Manager.
• Provide direct care, including assistance with activities of daily living, food preparation and feeding, and maintaining required supervision.
• Manage and administer medication.
• Coordinate incident management with the Program Manager and QCO.
• Manage household needs, including menu development, grocery shopping, and housekeeping.
• Ensure ongoing upkeep and maintenance of the assigned home, including cleanliness and routine tasks such as replacing lightbulbs and cleaning filters.
• Identify needed repairs and submit maintenance requests.

Benefits

• Comprehensive medical, dental, and vision coverage, plus healthcare advocacy support.
• Retirement plan with pre-tax and Roth employee contribution options.
• DailyPay access to earned pay.
• On the Goga well-being platform with self-care tools and resources.
• Access to Care.com for backup childcare, elder care, and household services.
• Confidential counseling, legal, and financial services through the Employee Assistance Program (EAP).
• Tuition reimbursement and educational partnerships.
• Employee discounts and savings programs for entertainment, travel, and lifestyle.
• Free online personal development classes through Pryor Online Learning.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED