Program Lead

Merakey • Crafton, PA

2d • Onsite

About The Position

The Program Lead manages and oversees specific programs or services within an assigned division. Reporting to the Program Manager, the role coordinates program activities, supervises staff, and ensures high-quality services for program participants. The Program Lead may also manage an individual caseload.

The position provides staff direction and support, assigns work according to program needs and staff strengths, and conducts regular check-ins and performance feedback. It also helps ensure client and staff safety by enforcing program policies, monitoring client behavior, de-escalating conflicts, and responding to emergencies according to established protocols.

Specific duties include serving as the lead staff member and point person during a shift; coordinating house schedules with the Program Manager; providing direct care, including assistance with activities of daily living, food preparation and feeding, and required supervision; managing and administering medication; and coordinating incident management with the Program Manager and QCO. The role also oversees household needs, including menu development, grocery shopping, housekeeping, cleanliness, routine upkeep, and submitting maintenance requests for needed repairs.

Requirements

• High school diploma or GED.
• 1–3 years of IDD experience.
• 1–3 years of supervisory or managerial experience.
• Excellent interpersonal, communication, and conflict resolution skills.
• Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines in a fast-paced environment.
• Ability to make quick decisions and remain calm under pressure.
• Ability to work independently and collaboratively as part of a team.

Responsibilities

• Provide guidance, support, and direction to staff members.
• Assign duties and responsibilities to staff based on program needs and individuals' strengths.
• Conduct regular staff check-ins and provide performance feedback and guidance for improvement.
• Enforce program policies and procedures to help ensure the safety and security of clients and staff.
• Monitor client behavior and intervene to de-escalate conflicts or address concerns.
• Respond to emergencies or crises by following established protocols and seeking assistance as needed.
• Act as lead staff member and point person while on shift.
• Prepare and manage house schedules in coordination with the Program Manager.
• Provide direct care, including assistance with activities of daily living, food preparation and feeding, and required supervision.
• Manage and administer medication.
• Manage incident response in coordination with the Program Manager and QCO.
• Manage household needs, including menu development, grocery shopping, and housekeeping.
• Ensure the ongoing cleanliness and upkeep of the assigned home, including routine maintenance such as changing lightbulbs and cleaning filters.
• Identify needed repairs and submit maintenance requests.

Benefits

• Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
• Retirement plan with pre-tax and Roth employee contribution options.
• DailyPay access to earned pay.
• On the Goga well-being platform, with self-care tools and resources.
• Access to Care.com for backup childcare, elder care, and household services.
• Confidential counseling, legal, and financial services through the Employee Assistance Program.
• Tuition reimbursement and educational partnerships.
• Employee discounts and savings programs on entertainment, travel, and lifestyle.
• Free online personal development classes through Pryor Online Learning.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED