Program Lead

Merakey • Slippery Rock Township, PA

5d • Onsite

About The Position

The Program Lead is responsible for the day-to-day management and oversight of specific programs or services within an assigned division. Reporting to the Program Manager, the role coordinates program activities and helps ensure high-quality services for program participants. The position may also carry its own caseload.

The Program Lead serves as the lead staff member and point person while on shift. Responsibilities include supporting staff, coordinating household operations, providing direct care, managing medications, and maintaining client and staff safety. The role also handles incident management in coordination with the Program Manager and QCO, and helps ensure the assigned home is clean, maintained, and operating effectively.

Requirements

• Must be at least 18 years old.
• Must have a verifiable high school diploma/GED or 4–5 years of experience working in a human services residential setting.
• Requires 1–3 total years of experience.
• Excellent interpersonal, communication, and conflict-resolution skills.
• Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines in a fast-paced environment.
• Ability to make quick decisions and remain calm under pressure.
• Ability to work independently and collaboratively as part of a team.

Nice To Haves

• Willingness to obtain NADSP Certification within the first year of hire, if required.

Responsibilities

• Provide guidance, support, and direction to staff members.
• Assign staff duties and responsibilities based on program needs and individuals’ strengths.
• Conduct regular staff check-ins and provide performance feedback and guidance for improvement.
• Enforce program policies and procedures to help ensure the safety and security of clients and staff.
• Monitor client behavior and intervene as needed to de-escalate conflicts or address concerns.
• Respond to emergencies and crises following established protocols and seek assistance as needed.
• Act as lead staff and point person while on shift.
• Prepare and manage house schedules in coordination with the Program Manager.
• Provide direct care, including assistance with activities of daily living, food preparation and feeding, and required supervision.
• Manage and administer medications.
• Manage incidents in coordination with the Program Manager and QCO.
• Manage household needs, including menu development, grocery shopping, and housekeeping.
• Ensure the ongoing upkeep and maintenance of the assigned home, including cleanliness and daily maintenance needs such as lightbulbs and filter cleaning.
• Identify needed repairs and submit maintenance requests.

Benefits

• Comprehensive medical, dental, and vision coverage, plus healthcare advocacy support.
• Retirement plan with pre-tax and Roth (after-tax) employee contribution options.
• DailyPay access to earned pay.
• On the Goga well-being platform with self-care tools and resources.
• Care.com access for backup childcare, elder care, and household services.
• Confidential counseling, legal, and financial services through the Employee Assistance Program (EAP).
• Tuition reimbursement and educational partnerships.
• Employee discounts and savings programs on entertainment, travel, and lifestyle.
• Free online personal development classes through Pryor Online Learning.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED