Program Intern, Network Operations

Pilot Company • Knoxville, TN

2d • Onsite

About The Position

Pilot Company is seeking a Network Operations Intern to join their team in Knoxville, Tennessee, for the summer of 2027. This is a unique opportunity to gain real-world technical support experience, directly contributing to the goal of maintaining a reliable and high-performing network. In this role, you'll be an integral part of the Network Operations team, assisting with essential support tasks that will boost efficiency and improve network performance. This role will have an impact on resolving critical issues, ensuring operational excellence across the infrastructure, stores, and for team members and guests.

Requirements

• A student pursuing a Technology or IT degree, with coursework or experience in networking, cybersecurity, and/or infrastructure.
• Proficiency in the MS Office Suite and Excel.
• A passion for clients and guests.
• Ability to work well under pressure.
• Excellent critical thinking and problem-solving skills.
• Ability to multi-task and coach others through technical issues.
• Driven, reliable, authentic, and welcoming qualities.

Nice To Haves

• Experience in a service desk, help desk, or guest support role.
• Relevant certifications such as CompTIA A+, Network+, or Cisco certs like CCNA.
• Knowledge of Cisco tools and scripting.

Responsibilities

• Assist with network monitoring, incident response, and maintenance to help improve uptime and efficiency.
• Handle essential support tasks to help scale network operations and ensure a high-performing network.
• Work under pressure to solve problems, using critical thinking and multi-tasking skills to coach team members through troubleshooting.
• Contribute to the support of the infrastructure, stores, team members, and guests, ensuring a positive experience for all.
• Utilize aptitude with technology.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: Associate degree