Program Director- Healthcare Supervisor

Healogics•Edmond, OK

About The Position

The Program Director or Program Manager is responsible for management and strategic growth of the Wound Care Program for the assigned area. The role provides complete oversight of the Wound Care Center, including day-to-day operations, staff management, financial management, quality and performance improvement, and community education. It maintains collaborative and consultative relationships with the hospital and other stakeholders and supports effective working relationships between Healogics and the hospital. Employees must comply with Healogics and hospital policies, accrediting organization requirements, applicable federal and state regulations, and Centers for Medicare and Medicaid Services (CMS) guidelines. The role oversees outpatient clinic operations and staff; evaluates workflows and implements improvements; coordinates resources; manages revenue-cycle and financial activities; develops and executes marketing and referral-development initiatives; oversees quality and performance-improvement programs; and maintains relationships with hospital leadership, physicians, staff, and the community. The position also requires overnight travel and work in an office and patient-care environment.

Requirements

Bachelor’s degree in Business Administration, Healthcare Administration, Nursing, or a related field, and at least 1 year of healthcare marketing/community education or clinical operations experience; or an associate degree in one of these fields and at least 2 years of such experience; or a high school diploma and at least 4 years of such experience.
Demonstrated knowledge of regulatory and accrediting requirements for healthcare organizations.
Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
Strong interpersonal, verbal, and written communication skills, including group presentation skills.
Strong analytical and quantitative skills.
Strong customer service and follow-up skills.
Strong organizational and time-management skills and ability to multitask in a fast-paced environment.
Leadership and teaching skills.
Relationship-building and influencing skills.
Team-building and motivational skills.
Ability to work with Healogics and hospital management.
Budget and strategic-planning skills.
Ability to travel overnight.
Able to remain stationary for extended periods, view a computer screen for extended periods, and key on a computer frequently for four hours or more.
Able to move about, read, communicate, write, lift or move items up to 20 pounds, push or pull, bend or stoop, reach, grasp, and touch with hands, travel distances by car or airplane, and perceive color; requires close, distance, and peripheral vision.

Nice To Haves

Management experience preferred.

Responsibilities

Oversee day-to-day management of outpatient clinics and other applicable wound-care programs.
Assess clinic workflows, processes, and procedures; identify opportunities for improvement and implement best practices and changes.
Coordinate with hospital and company personnel to ensure the availability of resources, supplies, equipment, and services.
Facilitate information flow and communication throughout the program.
Prioritize responsibilities and direct the work of clinical and non-clinical staff.
Collaborate with healthcare providers, Wound Care Center providers, and the Medical Director regarding clinic and patient needs.
Manage direct reports, including interviewing, hiring, motivating, coaching, counseling, setting performance expectations, and conducting performance reviews, in conjunction with company and hospital HR departments.
Manage and coordinate revenue-cycle activities for Healogics and, as appropriate, the hospital partner.
Monitor reimbursement changes and provide updates and education to physicians and staff as needed.
Review financial reports, identify trends, develop best-practice plans, track and report ancillary revenue, and manage labor and supply costs.
Work with the Healogics support team to complete financial reviews and present results to hospital leadership.
Work with hospital and Healogics marketing teams to establish strategic marketing plans and coordinate activities to increase patient referrals.
Identify target referral sources and develop systematic approaches to build customer relationships and increase referrals.
Maintain and update the list of physician practices within the relevant radius; visit practices and educate physicians about the Wound Care Center using educational marketing materials.
Document physician-office interactions and visits in the Healogics Customer Relationship Management (CRM) system.
Communicate referral-development goals, targets, and related information to the (C)DO and/or (C)VPO and hospital executive sponsor as needed.
Implement and manage a continuous Wound Care Center Performance Improvement Program and work toward meeting quality indicators.
Integrate the program into the partner hospital’s performance-improvement program; participate in hospital committees as appropriate.
Ensure timely and accurate documentation in patient records and the outcomes database; monitor patient, referring physician, and customer satisfaction.
Ensure compliance with Patient Safety Guidelines and annual employee compliance requirements, and foster escalation of compliance concerns.
Maintain the hospital client relationship, understand client needs, confirm goal alignment, demonstrate value, and manage the program toward hospital strategic goals while following Healogics standards.
Participate in hospital department and management meetings and communication activities; meet regularly with hospital and area leadership.
Build effective relationships with panel physicians, clinical staff, and support staff, and encourage excellent customer service toward other hospital departments.
Perform other duties as required.