Healthcare Program Manager

Qualtrics • Chicago, IL

6h • $122,500 - $148,500 • Hybrid

About The Position

The Healthcare Program Manager leads complex, cross-solution implementations for large enterprise healthcare clients. The role drives program-level execution across multiple concurrent workstreams, managing risks, issues, and scope boundaries in high-velocity and often ambiguous environments. Reporting to the Director, PMO, the manager brings organizational discipline and influences internal teams—including Delivery, Technical, Support, Advisors, and Growth partners—to ensure seamless, high-quality execution.

The role manages multi-solution implementations across business units, establishes governance through integrated plans and RAID logs, leads responses to client escalations, enforces implementation scope and completion criteria, and supports smooth transitions to long-term relationship owners. It also adapts program templates and uses AI and automation tools to streamline reporting and communication.

Requirements

• At least 8 years of program, project, or client delivery management experience.
• Demonstrated experience managing complex cross-functional programs with competing priorities and multiple workstreams.
• Strong healthcare domain knowledge, such as patient experience, clinical operations, digital health, or quality improvement.
• Bachelor’s degree required.
• Experience using project or program management software, such as Wrike, and driving governance structures.

Nice To Haves

• Experience in healthcare, health tech, or enterprise SaaS environments.
• Master’s degree, such as an MBA, MHA, or MPH.
• PMP or PgMP certification.

Responsibilities

• Manage program-level execution for concurrent, multi-solution implementations across multiple business units.
• Maintain integrated project plans, RAID logs, and program governance structures, using tools such as Wrike.
• Coordinate cross-functional responses to resolve complex client escalations and stabilize workstreams.
• Enforce scope criteria and determine when implementations are complete before transitioning clients to long-term relationship owners.
• Adapt program templates, synthesize progress data, and use AI and automation tools to streamline reporting and communication.
• Drive follow-through and accountability across internal teams without direct positional authority.
• Surface risks early, manage issues and scope boundaries, and lead cross-functional responses during critical escalations.
• Provide concise, tailored updates for executive, operational, and technical audiences.

Benefits

• Medical, dental, and vision coverage for employees and dependents.
• Professional certification and continuing education support, including PMP, PgMP, and agile certifications.
• Paid vacation, sick leave, paid parental leave, and company holidays.
• 401(k) retirement plan with company matching contributions.
• Wellness reimbursement.
• Mental health benefits.
• Sign-on bonus and restricted stock units may be included in an employment offer.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior