Program Director - SSVF

Jericho Project•New York, NY

1d•$85,000 - $90,000

About The Position

The Program Director oversees the day-to-day operations of Jericho Project’s Supportive Services for Veteran Families (SSVF) rapid rehousing and homelessness prevention services. The role directly supervises case management staff and uses an interdependent approach to human services, veteran and military affairs, team building, clinical work, and casework. The Director is accountable for service delivery, quality assurance, grant performance, regulatory compliance, data and reporting, budget oversight, staff development, benefits access, and external partnerships. The position ensures SSVF services follow Housing First, progressive engagement, and Rapid Resolution practices; that household eligibility and records are properly documented; and that Temporary Financial Assistance requests comply with program requirements. The Director leads the SSVF management team, supports staff with clinical consultation and crisis response, and represents Jericho in coordination with government agencies, Continuum of Care partners, subcontractors, and landlords. The role is based in Manhattan, is exempt, and reports to the Deputy Chief of Housing Access. Compensation is $85,000 to $90,000 annualized.

Requirements

Master’s degree in social work, Mental Health Counseling, Psychology, or a related human services field.
At least 5 years of experience in homeless services, housing, mental health, substance use, or trauma-focused settings.
At least 3 years of staff supervision experience.
Experience managing program budgets, grant compliance, and performance targets.
Strong leadership, critical thinking, and written and verbal communication skills.
Proficiency in Microsoft Office.
Experience with SSVF, HUD-VASH, or other VA- or HUD-funded housing programs.
Experience working with veterans.
Experience supervising managers.
Familiarity with HMIS and AWARDS.
Knowledge of NYC housing resources, including CityFHEPS and Section 8.
Ability to lift up to 50 lbs, travel to various sites, speak, hear, see, write, and use a computer and related software.
Ability to undertake local and/or national travel and occasional longer weekday or weekend commitments to complete business projects or meet deliverables.

Nice To Haves

LMSW or LCSW.
Veteran or military family member.

Responsibilities

Direct day-to-day operations of SSVF rapid rehousing and homelessness prevention services, including service delivery, quality assurance, and continuous improvement.
Meet grant performance targets, including serving 437 veteran households, placing rapid rehousing households in housing within an average of 90 days, and exiting at least 80% of rapid rehousing and 90% of homelessness prevention households to permanent housing.
Track program performance using data, identify gaps, and lead corrective actions.
Ensure services follow Housing First, progressive engagement, and Rapid Resolution practices.
Ensure compliance with VA SSVF regulations, the SSVF Program Guide, grant agreement, CARF standards, and Jericho policy.
Ensure household eligibility is determined, documented at enrollment, and recertified as required; refer ineligible households to appropriate resources.
Prepare for and lead VA monitoring visits and audits and implement corrective action plans.
Protect participant confidentiality and maintain records according to VA and agency privacy requirements.
Review and approve Temporary Financial Assistance requests, confirming eligible expenses, regulatory limits, direct payment to third parties, and required supporting documentation.
Manage the SSVF budget with the Deputy Chief, Finance team, and Deputy Chief of Quality Assurance & Government Contracts, monitoring spending against grant targets.
Ensure accurate, timely HMIS data entry and data quality, including the monthly SSVF data upload to VA.
Audit electronic case records in AWARDS for complete and timely documentation.
Oversee required VA, Continuum of Care, and internal reports, and partner on grant renewal applications.
Directly supervise SSVF Assistant Directors and lead the SSVF management team.
Recruit, hire, onboard, and train staff in areas including Critical Time Intervention, Motivational Interviewing, Harm Reduction, Trauma-Informed Care, and Housing First.
Provide clinical consultation and crisis support to staff and lead case conferences, team meetings, and training.
Approve timecards and activity logs and ensure adherence to agency time and attendance policy.
Ensure households are screened for and connected to eligible benefits, including VA benefits, SSI/SSDI through SOAR, health insurance, public assistance, and SNAP.
Partner with the Workforce Opportunities Program Director to help participants increase income through employment.
Represent Jericho with the VA, NYC Continuum of Care, DHS, HRA, DVS, and other SSVF grantees; participate in Coordinated Entry, by-name list case conferencing, and One Team efforts.
Monitor subcontractor performance and compliance with grant requirements.
Build landlord relationships to expand housing options for participants.
Partner with the Director, Veteran Outreach to support enrollment targets and community coordination.
Perform other duties and special projects assigned by the Deputy Chief of Housing Access.