Program Director - Fordham Village

Jericho Project•New York, NY

12d•$85,000 - $90,000•Onsite

About The Position

The Program Director is responsible for the overall development, quality, and daily operations of the Fordham Village site. The role supervises and develops staff, ensures residents receive ongoing, person-centered case management, and oversees the accuracy and quality of program records and services. The Director provides leadership and vision, supports compliance with organizational and funder requirements, and promotes services grounded in Housing First, Harm Reduction, Motivational Interviewing, Stages of Change, and Trauma-Informed Care. The Director coordinates program development and evaluation, supervises staff, manages the site operating budget, and works with internal teams and community partners to support residents’ housing stability, employment, wellness, and other individualized goals. The position may include a small caseload, direct resident services, crisis intervention, and on-call availability for tenant emergencies. The role is based at Fordham Village in the Bronx and requires travel to sites and throughout New York City. Compensation is $85,000–$90,000 annualized.

Requirements

Master’s degree in Social Work, Human Services, or a related field.
At least five years of experience in substance abuse, mental health, and/or homelessness services.
At least three years of supervisory experience and demonstrated supervisory skills.
Computer literacy.
Superior written and verbal communication skills.
Understanding of Harm Reduction, Motivational Interviewing, Housing First, and Supported Employment modalities.
Ability to perform the listed physical duties, including typing and computer use; using hands and arms; walking, climbing and descending stairs, stooping, and kneeling; sitting at a desk for up to six hours during an eight-hour shift; occasionally lifting items under five pounds; and moving throughout New York City while carrying out job duties.
Ability to lift up to 50 pounds and travel to various sites.
Ability to speak, hear, see, and write, and use a computer and related software.
Ability to meet local and/or national travel requirements and occasional longer weekday or weekend commitments to accomplish business projects or deliverables.

Nice To Haves

Bilingual ability.
Experience in a supportive housing setting is preferred.

Responsibilities

Oversee the overall quality and provision of services to residents and provide leadership and vision at the site.
Participate in hiring, training, supervising, and developing the program team, promoting accountability for resident outcomes and compliance with organizational and funder requirements.
Develop, implement, coordinate, and evaluate the program.
Ensure services are accessible and inclusive and support Housing First, Harm Reduction, Motivational Interviewing, Stages of Change, and Trauma-Informed Care.
Ensure person-centered case management and assessments use evidence-based approaches, including Motivational Interviewing, Critical Time Intervention, and Harm Reduction, while respecting tenants’ cultural differences.
Collaborate with Workforce Opportunities staff to help tenants develop employment goals and receive person-centered services.
Ensure compliance with organizational and funder regulations and documentation requirements.
Oversee development and delivery of groups, tenant and community meetings, activities, and celebrations in conjunction with staff.
Conduct data-integrity checks on AWARDS and TMS and develop plans to address deficiencies or errors.
Work with staff to prepare accurate and timely reports for internal and external stakeholders.
Collaborate with the Building Operations Manager on communication and planning between Social Services and Property Management to help tenants retain housing, including through budgeting, money management, and lease compliance.
Develop or modify site policies and procedures as needed.
Conduct monthly quality assurance reviews of case records.
Provide weekly clinical supervision, including monthly case conferences and Incident Committee Reviews.
Provide direction, motivation, training, and support to Social Service staff through weekly team meetings, and orient staff to Jericho Project’s mission, protocols, and procedures.
Monitor and evaluate staff performance and identify staff training needs.
Set, spend, and monitor the site operating budget within contractual guidelines.
Facilitate monthly community meetings and provide direct resident services as needed, including carrying a small caseload when applicable.
Participate in Program Directors meetings to develop and evaluate program services.
Identify community resources and develop linkages for clients, including preventive services, benefits assistance, mental and physical healthcare, financial counseling, pantries, and hospitals.
Assist with Jericho Project events and network with social service organizations to enhance services for current residents and graduates.
Use data to assess whether program goals are being met and address positive or challenging trends.
Provide written reports to Senior Management as required.
Be available on call, in person and remotely, to help manage tenant emergencies and provide social-service emergency consultation; provide crisis intervention as needed.
Assess serious incidents, review incident management, and make corrections as needed.
Participate in community initiatives that advance Jericho Project’s mission to end homelessness.