Universal Banker- Fordham Road
About The Position
The Universal Banker (UB) serves as a full-service, single point of contact for Apple Bank customers, providing prompt, courteous, and efficient service through monetary and account-related transactions. This hybrid role combines Customer Service Representative and Teller responsibilities and supports branch leadership in delivering quality customer service. The UB supports branch sales and service by acquiring new clients, offering suitable Bank products and services, performing branch and platform functions, and processing account maintenance transactions. The successful candidate opens new accounts, resolves issues, educates customers about Bank products and services, and may refer customers to a licensed representative of ABS Associates of NY, Inc. when appropriate. The role focuses on building trusted, mutually beneficial long-term relationships and offering solutions that meet customers’ needs.
Requirements
- High school diploma or GED.
- At least 1–2 years of retail banking experience combining Teller and Customer Service Representative experience.
- Prior experience fostering and developing strong customer relationships.
- Ability to develop and maintain detailed knowledge of banking products and services.
- Willingness to be cross-trained in other branch functions.
- Excellent problem-solving skills and ability to provide solutions to customer issues.
- Confident, professional, and positive demeanor with customers.
- Excellent verbal and written interpersonal and communication skills, including excellent phone skills.
- Strong organizational skills and attention to detail.
- Basic knowledge of Microsoft Office, including Word, Excel, and PowerPoint.
- Sound judgment and discretion when using confidential information.
- Availability for weekend work, extended hours, or filling in at neighboring branches when required.
- Ability to travel occasionally for mandatory training.
Nice To Haves
- General understanding of banking operations, including risk, compliance, fraud, and loss.
Responsibilities
- Engage customers in a friendly, professional manner and resolve service-related issues promptly and efficiently.
- Communicate accurately and ethically with current and prospective customers about Bank products, accounts, and services.
- Identify opportunities to acquire new or additional banking relationships by understanding customer needs and offering suitable products and services; make appropriate referrals to licensed representatives of ABS Associates of NY, Inc.
- Establish, retain, and deepen customer relationships to achieve team sales and referral goals while delivering quality service.
- Process Teller transactions in accordance with established policies and procedures, prove daily transactions within a reasonable timeframe, and safeguard assigned cash and negotiable instruments.
- Assist with opening and closing the vault, safe, and ATM, and keep the customer area orderly and properly supplied.
- Explain applicable disclosures, rules, regulations, and FDIC protection when opening new accounts.
- Maintain accurate new-account records and complete timely follow-up as needed.
- Follow regulatory, compliance, security, audit, conduct, and operational-control policies and procedures to protect customers and Bank assets.
- Follow new-account procedures, including CIP and BSA requirements, to protect the Bank against loss.
- Assist with training and mentoring newly hired Tellers, Customer Service Representatives, and Universal Bankers.
- Maintain technical and professional knowledge by attending educational workshops.
- Perform additional duties as requested.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
