Program Director - Fordham Village

Jericho Project•Bronx, NY

11d•Onsite

About The Position

The Program Director is responsible for the overall development, quality, and daily operations of Jericho Project’s Fordham Village supportive housing site in the Bronx. The role leads and supervises the program team, ensures residents receive ongoing, person-centered case management, and oversees regular review and auditing of charts and records. The Director promotes a Housing First approach and ensures services are accessible, inclusive, culturally respectful, and compliant with organizational and funder requirements. The position also supports residents directly as needed, including carrying a small caseload when applicable, and is available on call to help manage tenant emergencies and provide social service consultation.

Requirements

Master’s degree in Social Work, Human Services, or a related field.
At least five years of experience in substance abuse, mental health, and/or homelessness services.
At least three years of supervisory experience and proven supervisory skills.
Computer literacy.
Superior written and verbal communication skills.
Understanding of Harm Reduction, Motivational Interviewing, Housing First, and Supported Employment modalities.
Ability to type, use hands and fingers, reach with hands and arms, walk, ascend and descend stairs, stoop, and kneel.
Ability to spend up to six hours sitting at a desk during a normal eight-hour shift.
Ability to occasionally lift items weighing less than five pounds and, as stated in the ADA specifications, lift up to 50 pounds.
Ability to travel to various sites and throughout New York City while carrying out job duties.
Ability to speak, hear, see, write, and use a computer and related software.
Availability for local and/or national travel and potentially longer weekday or weekend commitments to complete projects or meet deliverables.

Nice To Haves

Bilingual ability.

Responsibilities

Oversee the quality and provision of services to residents and provide leadership and vision at the site.
Participate in hiring, training, supervising, and developing program staff, with accountability for resident outcomes and compliance.
Develop, implement, coordinate, and evaluate programs and services.
Ensure services are accessible and inclusive, and delivered consistently with Housing First, Harm Reduction, Motivational Interviewing, Stages of Change, and Trauma-Informed Care.
Ensure person-centered case management and assessments use evidence-based approaches, including Motivational Interviewing, Critical Time Intervention, and Harm Reduction.
Ensure services respect cultural differences among tenants.
Collaborate with Workforce Opportunities staff to help tenants develop employment goals and receive person-centered services.
Ensure compliance with organizational and funder requirements and documentation standards.
Oversee program services with staff, including groups, community and tenant meetings, activities, and celebrations.
Check data integrity in AWARDS and TMS and develop plans to correct deficiencies or errors.
Work with staff to prepare accurate, timely reports for internal and external stakeholders.
Coordinate with the Building Operations Manager on communication and joint planning between Social Services and Property Management to help tenants retain housing.
Develop or revise site policies and procedures as needed.
Conduct monthly quality assurance reviews of case records.
Provide weekly clinical supervision, hold monthly case conferences, and conduct Incident Committee Reviews.
Provide staff direction, motivation, training, and support through weekly team meetings, and orient staff to Jericho Project’s mission, protocols, and procedures.
Monitor and evaluate staff performance and identify staff training needs.
Set, spend, and monitor the site operating budget within contractual guidelines.
Facilitate monthly community meetings and provide direct resident services as needed, including a small caseload when applicable.
Participate in Program Directors meetings to develop and evaluate services.
Identify community resources and develop client linkages, including preventive services, benefits assistance, healthcare, financial counseling, pantries, and hospitals.
Assist with organizational events and network with social service organizations to improve services for current residents and graduates.
Use data to monitor program goals and address positive and challenging trends.
Provide written reports to Senior Management as required.
Be available on call, in person and remotely, to help manage tenant emergencies and provide social service emergency consultation.
Provide crisis intervention, assess serious incidents, review incident management, and make corrections as needed.
Participate in community initiatives supporting Jericho Project’s mission to end homelessness.