Program Director, Surgical Services

Stepful•New York, NY

3d•Remote

About The Position

Stepful is seeking a highly motivated Program Director to lead its Surgical Services programs, specifically Surgical Technology and Sterile Processing. This role is responsible for the full operational and quality lifecycle of these programs, including curriculum, skills lab and clinical operations, instructor team leadership, and managing relationships with over 12 healthcare employer partners across multiple states. The success of this role will be measured by student outcomes such as certification pass rates, graduation rates, and job placement, as well as the quality of relationships with clinical and employer partners. This is a remote position that requires occasional travel to employer partner clinical sites and reports to the Senior Director, Operations.

Requirements

3+ years of experience teaching surgical technology, including course delivery, assessment, and student support
Active NBSTSA Certified Surgical Technologist or NCCT TS-C certification
5+ years of clinical or operational experience in surgical technology, sterile processing, or a related surgical services field.
2+ years of experience in healthcare education, training program administration, or a clinical operations role with instructional oversight — experience with regulatory or certification compliance strongly preferred.
Demonstrated experience managing or leading a team, including contractors or adjunct instructors.
Experience working with enterprise clients, clinical sites, or healthcare employer partners - a collaborative, relationship-first approach is essential.
Strong cross-functional skills; comfortable working alongside instructors, students, clinical partners, and internal Stepful teams across multiple states.
Comfort in a fast-growing organization where priorities evolve and initiative is valued.

Nice To Haves

Experience in EdTech or online/hybrid healthcare training environments.
Have participated in NCCT program reviews, accreditation processes, or state authorization compliance activities.
Hold dual certification across both surgical technology and sterile processing.

Responsibilities

Own the day-to-day operations of both the Surgical Technology and Sterile Processing programs across didactic (online), skills lab (in-person), and clinical education components.
Safeguard NCCT program approval and applicable state regulatory standing by protecting key outcome thresholds: certification pass rates, graduation rates, and job placement.
Conduct ongoing program evaluation and assessment, using data to surface improvement opportunities and drive continuous improvement across both programs.
Hire, onboard, and manage a team of full-time staff and a growing contractor/adjunct instructor pool across both programs.
Set quality and performance standards; lead performance calibration to ensure instructional consistency and excellence.
Coach and develop team members, fostering a culture of accountability, continuous improvement, and shared ownership of student outcomes.
Serve as the primary point of contact for healthcare employer partners across multiple states, managing ongoing relationships and ensuring strong program alignment.
Lead client site visits and clinical skills calibration independently, ensuring graduates are practice-ready from day one.
Partner with Stepful's enterprise team to support program expansion and onboarding of new employer partners.
Collaborate with internal curriculum teams to continuously review and strengthen content across both programs, keeping it current with industry standards and employer expectations.
Oversee student progress and performance, including progress monitoring, academic advising, and program completion support.
Experiment with AI tools and other technologies to improve program workflows, reporting, and student outcomes — documenting and sharing what works.