Program Director, Enterprise Performance & Operations
About The Position
UChicago Medicine is seeking a leader to develop, coordinate, and manage enterprise performance reporting and scorecard infrastructure across a complex health system. The role integrates organizational performance measures and promotes consistent definitions, targets, methodologies, and reporting across UCM entities, aligned with strategic priorities, operational goals, executive incentive measures, and Board reporting requirements. Working with Strategy, Finance, operational leaders, and metric owners, the Program Director translates complex performance information into actionable insights for senior leadership and governance bodies. Reporting to the Vice President, Chief Operational Transformation Officer, the position partners with clinical, operational, and executive leaders to support high-quality, data-driven, patient-centered care aligned with national standards, network expectations, organizational goals, and benchmarks. The role is based in Chicago and requires onsite presence as work, meetings, and organizational priorities demand. As part of the leadership team, the position will reinforce and sustain UCM’s E4 Leadership Culture, a patient-centered management system focused on equity, engagement, evolution, excellence, and continuous improvement.
Requirements
- Bachelor’s degree in Business Administration, Healthcare Administration, Finance, Analytics, Operations, Strategy, or a related field.
- At least 8 years of progressive experience in healthcare operations, strategy, enterprise performance, finance, analytics, or program management.
- Demonstrated experience developing and managing organizational scorecards, performance metrics, executive reporting, or similar enterprise performance structures.
- Demonstrated experience working directly with senior executives to develop materials for executive leadership and/or Boards.
- Excellent project management skills, including planning, milestone tracking, risk management, and cross-functional facilitation.
- Advanced proficiency in Microsoft Excel for data analysis, budget tracking, and reporting.
- Advanced proficiency in PowerPoint, including the ability to create sophisticated, visually compelling executive- and Board-level presentations that communicate complex information clearly and succinctly.
- Ability to influence and drive accountability across functions and levels without direct authority.
- Strong written and verbal communication skills, executive presence, and judgment to operate effectively with senior leaders and boards.
- Ability to operate in ambiguity and balance concurrent initiatives with competing priorities and deadlines.
Nice To Haves
- Master’s degree in Business Administration, Healthcare Administration, Public Health, Finance, or a related field.
- Experience in a complex health system, academic medical center, healthcare organization, or similarly complex matrixed environment.
- PMP certification.
Responsibilities
- Lead development, coordination, and ongoing management of UCM’s enterprise performance scorecards and organizational performance reporting.
- Maintain a comprehensive view of key measures and targets across UCM entities, including UCMC/Hyde Park, Ingalls, Northwest Indiana, and other system entities as appropriate.
- Standardize and maintain definitions, methodologies, data sources, reporting periods, and performance thresholds for enterprise measures.
- Identify inconsistencies, redundancies, gaps, and competing definitions across scorecards and reporting structures, and lead resolution and standardization with stakeholders.
- Develop and maintain an enterprise inventory and governance structure for performance measures, scorecards, targets, owners, and reporting requirements.
- Coordinate and develop recurring enterprise performance reporting for executive leadership, Monthly Operating Reviews/Reports (MORs), Board and committee meetings, and other governance and operating forums.
- Consolidate performance information from multiple entities and functional areas into accurate, executive-ready scorecards, presentations, dashboards, and visualizations.
- Translate performance data into concise narratives and visual presentations that communicate trends, variances, risks, and opportunities requiring leadership attention.
- Create high-quality executive and Board presentations using data visualization and storytelling to communicate organizational performance and key messages.
- Coordinate alignment of measures with the Executive Incentive Plan (EIP), clinical priority scorecards, Elevate 2035 priorities, ACHIEVE, Board commitments, and other enterprise goal frameworks.
- Facilitate annual and periodic reviews of enterprise metrics and targets to ensure they remain meaningful, measurable, appropriately challenging, and aligned with organizational priorities.
- Help leaders understand relationships among performance measures and their implications for broader system performance.
- Connect Strategy, Finance, Quality, clinical operations, and system entities to support integrated organizational performance reporting.
- Identify opportunities to streamline, automate, and improve performance reporting processes and tools.
- Foster efforts that positively impact the organization’s visibility, image, and relationship with its surrounding community.
- Reinforce and sustain UCM’s E4 Leadership Culture as a member of the leadership team.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
