Director of Enterprise Operations
About The Position
The Director of Enterprise Operations is responsible for the financial performance and operations of assigned enterprises at The Arc Wayne. This includes driving revenue growth and profitability, developing pricing strategies, controlling costs, and establishing and monitoring financial benchmarks. The director develops and reports key performance indicators, pursues new customers and revenue opportunities, and evaluates business lines to recommend expansion, restructuring, investment, consolidation, or discontinuation based on financial and mission performance. The role mentors and holds enterprise managers accountable to operational, financial, and customer service expectations. It develops strategies to improve customer acquisition, satisfaction, brand recognition, and community engagement across business lines, and ensures assigned businesses are responsibly managed and comply with OSHA and other applicable safety standards and laws. The position is scheduled Monday through Friday, 8 a.m. to 4 p.m., with flexibility to meet program needs.
Requirements
- Bachelor's degree in Business Administration, Management, Hospitality Management, Retail Management, or a related field.
- Five years of progressively responsible leadership experience with direct profit and loss accountability.
- Experience managing multiple business units, departments, locations, or service lines.
- Demonstrated success increasing revenue, improving profitability, or leading operational improvements in customer-facing retail, commercial, or hospitality enterprises.
- Experience supervising managers and leading teams.
- Valid New York State driver's license that meets agency authorized driver standards.
- An equivalent combination of education and experience may be considered.
Responsibilities
- Manage the financial performance of assigned enterprises, including revenue growth, profitability, pricing strategies, and cost control.
- Establish and monitor financial benchmarks and develop corrective action plans when targets are not achieved.
- Develop, monitor, and report KPIs such as revenue, profit margin, labor percentage, customer traffic, average transaction size, and customer retention.
- Identify and pursue new customers, contracts, partnerships, and revenue streams.
- Evaluate business lines and recommend expansion, restructuring, consolidation, investment, or discontinuation based on financial and mission performance.
- Mentor, develop, and hold enterprise managers accountable to operational, financial, and customer service expectations.
- Develop strategies to improve customer acquisition, customer satisfaction, brand recognition, and community engagement across business lines.
- Evaluate and monitor assigned businesses to ensure responsible stewardship of organizational structures.
- Ensure businesses comply with OSHA and all other applicable safety standards and laws.
Benefits
- Generous paid vacation time
- Sick time
- 10 paid holidays
- Medical insurance
- Dental insurance
- Vision insurance
- Tuition reimbursement
- Paid training
- Bereavement leave
- Employee referral bonus
- Employee Assistance Program
- Retirement plan with agency match
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What This Job Offers
Job Type
Full-time
Career Level
Director
