Director of Enterprise Operations

The Arc Wayne • Newark, NY

5d

About The Position

The Director of Enterprise Operations is responsible for the financial performance and operational oversight of all assigned enterprises at The Arc Wayne. The role includes driving revenue growth and profitability, setting pricing strategies, controlling costs, and monitoring financial benchmarks. The Director develops and reports key performance indicators, identifies new business opportunities, evaluates business lines, and recommends expansion, restructuring, consolidation, investment, or discontinuation based on financial and mission performance. The Director also mentors and holds enterprise managers accountable, develops strategies to improve customer acquisition and satisfaction, brand recognition, and community engagement, and ensures businesses operate in compliance with OSHA and other applicable safety standards and laws.

The schedule is Monday through Friday, 8 a.m. to 4 p.m., with flexibility to meet program needs. The Arc Wayne advocates for and supports people of all ages, with or without disabilities, helping them take an independent, productive place in society through individualized services.

Requirements

• Bachelor's degree in Business Administration, Management, Hospitality Management, Retail Management, or a related field.
• Five years of progressively responsible leadership experience with direct profit-and-loss accountability.
• An equivalent combination of education and experience may be considered.
• Experience managing multiple business units, departments, locations, or service lines.
• Demonstrated success increasing revenue, improving profitability, or leading operational improvements in customer-facing retail, commercial, or hospitality enterprises.
• Experience supervising managers and leading teams.
• Valid New York State driver's license that meets agency authorized driver standards.

Responsibilities

• Manage the financial performance of assigned enterprises, including revenue growth, profitability, pricing strategies, and cost control.
• Establish and monitor financial benchmarks and develop corrective action plans when performance targets are not met.
• Develop, monitor, and report KPIs such as revenue, profit margin, labor percentage, customer traffic, average transaction size, and customer retention.
• Identify and pursue opportunities for new customers, contracts, partnerships, and revenue streams.
• Evaluate business lines and recommend expansion, restructuring, consolidation, investment, or discontinuation based on financial and mission performance.
• Mentor, develop, and hold enterprise managers accountable to operational, financial, and customer service expectations.
• Develop and implement strategies to improve customer acquisition, customer satisfaction, brand recognition, and community engagement.
• Evaluate and monitor assigned businesses to ensure responsible stewardship of organizational structures.
• Ensure businesses comply with OSHA and other applicable safety standards and laws.

Benefits

• Generous paid vacation time
• Sick time
• 10 paid holidays
• Medical, dental, and vision insurance
• Tuition reimbursement
• Paid training
• Bereavement leave
• Employee referral bonus
• Employee Assistance Program
• Retirement plan with agency match

What This Job Offers

• Job Type: Full-time
• Career Level: Director