Program Delivery Quality Assurance Monitor - Bilingual English/Spanish

National Safety Council • Boston, MA

3d • $37 - $37

About The Position

The National Safety Council is seeking a bilingual English/Spanish Program Delivery Quality Assurance Monitor to conduct quality assurance monitoring of NSC driver safety courses throughout the state. Under general supervision, the role covertly observes instructor activities while posing as a required class attendee, then documents objective findings and brings policy or procedural concerns to management through written observation reports. The role uses knowledge of program and state requirements to support compliance and reporting integrity. In-state travel is required, and the employee must have their own transportation. The hourly rate is $37.

Requirements

• High school diploma or equivalent.
• Excellent written and verbal communication skills.
• Ability to work independently as a self-starter.
• High initiative, time-management, and organizational skills.
• Proficiency with Microsoft Outlook, Excel, Word, and PowerPoint.
• Bilingual in English and Spanish.
• Ability to make decisions and recommend proposed solutions to customer problems or inquiries.
• Ability to act independently and use judgment to acquire information while observing Council state-mandated classes.
• Ability to use program requirements to promote NSC values and maintain reporting integrity.
• Ability to prioritize using judgment, creativity, and knowledge of program and state regulations and requirements to ensure program compliance.
• Must have own transportation for required in-state travel.

Nice To Haves

• At least 2 years of relevant customer service or call center experience preferred.

Responsibilities

• Learn driver safety course delivery expectations in instructor guides, the manual of rules and procedures, and program administrative guides.
• Attend NSC driver safety courses throughout the state, covertly posing as a required attendee and participating in all aspects of the class.
• Observe and record objective information to evaluate instructors' contract and regulatory compliance, administrative processes, classroom management, and curriculum delivery.
• Complete an Instructor Observation Evaluation Input form and written summary for each assigned instructor and class within 24 hours after monitoring.
• Attend scheduled training or retraining, update seminars, round-table discussions, and Instructor Service Specialist development seminars as required.
• Bring concerns about classroom policy or procedural infractions to management's attention through written observation reports.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED