Home Care Quality Assurance Specialist (Bilingual Spanish/English)

YELM US Associates, LLC•New York, NY

2d•$25 - $26•Onsite

About The Position

YELM US Associates is the administrative division supporting its licensed home care agencies, Ultimate Care and Swift Home Care. The Home Care Quality Assurance Specialist conducts patient outreach and retention efforts, addresses concerns and complaints, tracks incidents and grievances, and supports quality assurance activities and departmental operations. The role is supervised by the Quality Assurance Supervisor and is onsite at 1000 Gates Avenue, 4th Floor, Brooklyn, New York. The schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m. Compensation is $25 to $26 per hour. The position requires bilingual English and Spanish proficiency, strong client-facing and problem-solving skills, and careful handling of patient records and quality documentation. The organization describes a people-centric culture focused on employee empowerment, learning, and personal and professional growth, and states that it is an Equal Opportunity Employer.

Requirements

Bilingual proficiency in English and Spanish.
High school diploma or equivalent.
At least two years of administrative experience in a healthcare setting.
One to three years of experience working with HIPAA regulations and properly handling and maintaining patient records.
Strong computer literacy, including proficiency navigating electronic health record (EHR) systems.
Strong client-facing, problem-solving, and customer service skills.
Strong working experience with Microsoft Office, including Excel, Word, and Outlook.
Highly organized and detail-oriented, with the ability to address client concerns and audit findings accurately and sensitively.
Strong problem-solving skills.
Strong interpersonal and communication skills to foster collaboration across departments.
Ability to prioritize work tasks effectively.

Nice To Haves

HHAeXchange experience.

Responsibilities

Conduct patient outreach to assess satisfaction and hospitalization status and assist with care concerns.
Carry out client retention efforts by addressing concerns or complaints with patients or family members and working toward satisfactory resolutions.
Document and track patient incidents and complaints; communicate concerns to payers and internal departments.
Collect, analyze, and interpret data related to quality performance.
Identify, assess, document, and resolve client complaints and grievances, including detecting risks and developing mitigation plans.
Maintain accurate, up-to-date logs of complaints, grievances, and incidents, ensuring they are comprehensively resolved.
Monitor and track quality control and assurance activities of in-office and field staff as directed by the QA Supervisor.
Assist with special projects, administrative tasks, and operational duties assigned by leadership; responsibilities may evolve based on organizational needs.