Home Care Quality Assurance Specialist (Bilingual Spanish/English)

YELM US Associates•Brooklyn, NY

1d•Onsite

About The Position

YELM US Associates is the administrative division supporting its licensed home care agencies, Ultimate Care and Swift Home Care. The Quality Assurance Specialist improves the client experience through patient outreach, complaint and incident follow-up, and quality performance tracking. The role also supports quality assurance activities for in-office and field staff and assists with departmental projects and operations. The position is onsite at 1000 Gates Avenue, 4th Floor, Brooklyn, NY 11221, Monday through Friday, 9:00 AM to 5:00 PM, with compensation of $25 to $26 per hour. The role is supervised by the Quality Assurance Supervisor. YELM US Associates describes its culture as people-centric, with a focus on empowering employees, learning, and personal and professional growth. The organization is committed to a diverse, inclusive, and authentic workplace and is an Equal Opportunity Employer.

Requirements

Bilingual proficiency in English and Spanish.
One to three years of experience working with HIPAA regulations and properly handling and maintaining patient records.
Strong computer literacy, including proficiency navigating electronic health record (EHR) systems.
Strong client-facing, problem-solving, and customer service skills.
Strong working experience with Microsoft Office Suite, including Excel, Word, and Outlook.
High school diploma or equivalent.
A minimum of two years of administrative experience in a healthcare setting.
Strong organization and attention to detail to address client concerns and audit findings accurately and sensitively.
Strong interpersonal and communication skills to foster collaboration across departments.
Ability to prioritize work tasks effectively.

Nice To Haves

Experience with HHAeXchange.

Responsibilities

Conduct patient outreach to assess satisfaction and hospitalization status and assist with care concerns.
Support client retention by speaking with patients or family members about concerns or complaints and helping ensure satisfactory resolution.
Document and track patient incidents and complaints, and communicate concerns to payers and internal departments.
Collect, analyze, and interpret data related to quality performance.
Identify, assess, document, and resolve client complaints and grievances; identify risks and develop mitigation plans.
Maintain accurate, up-to-date logs of complaints, grievances, and incidents and ensure they are comprehensively resolved.
Monitor and track designated quality control and assurance activities of in-office and field staff as directed by the QA supervisor.
Assist with special projects, administrative tasks, and operational duties assigned by leadership; responsibilities may evolve with organizational needs.