Program Delivery & Operations Lead (IT)

Huntington National Bank•Minneapolis, MN

4d•$93,000 - $189,000•Onsite

About The Position

The Program Delivery and Operations Lead is the connective tissue between engineering, product management, architecture, security, risk, finance, vendor management, and Chief Development Office leadership. The role ensures strategic initiatives are translated into measurable outcomes while enabling teams to focus on delivery. It serves as a trusted advisor to product leadership, driving operational excellence, product roadmap transparency, workforce planning, governance activities, and continuous improvement across the product lifecycle. The ideal candidate combines strong business acumen, a high level of technology understanding or curiosity, organizational leadership, data-driven decision-making, and exceptional communication skills. The role includes managing delivery and dependencies, supporting product operations and governance, working with analysts on performance dashboards and metrics, routing customer feedback into development, and aligning product launches and communications with stakeholders.

Requirements

At least 7 years of experience in product operations, technical program management, or delivery leadership.
Deep expertise in Scrum, Kanban, and modern scaled Agile frameworks.
Advanced knowledge of application lifecycle management tools.
Engineering-experience-focused approach, clear communication, and organizational efficiency.

Nice To Haves

Experience in banking or financial services.
Experience using a variety of portfolio project management tools and creating and tracking project schedules in MS Excel or MS Project.
Strong understanding of project lifecycle methodologies, including Waterfall, Iterative, and Agile/Scrum, and of project management processes and standards.
Strong aptitude in both business and technology.
Excellent verbal and written communication skills, including the ability to explain project risks, issues, and IT concepts clearly and concisely to peers and leadership at multiple levels.
High motivation and strong organizational, analytical, decision-making, and problem-solving skills.
Ability to work in a fast-paced environment, handle multiple priorities, and prioritize effectively.
Ability to provide strong program and project leadership during uncertainty, ambiguity, and change.
Willingness and drive to learn and understand detailed software solutions.
Professionalism and confidence to build credibility with leadership, team members, and business partners and establish effective working relationships.
Ability to initiate and facilitate change in response to corporate needs, market requirements, or regulatory requirements.
Experience leading large, cross-functional information technology programs and projects.

Responsibilities

Identify and eliminate friction points that delay product releases.
Map and align cross-team dependencies and requirements to support smooth releases.
Facilitate meetings needed to build team alignment.
Monitor development timelines and provide clear updates to leadership.
Provide insight and feedback on standard processes and contribute to repeatable templates and documentation guidelines.
Contribute to talent onboarding.
Partner with analysts to build self-service performance dashboards and surface product-line metrics, such as feature adoption, user retention, and system reliability, for Chief Development Office leadership.
Centralize incoming customer bugs, requests, and support tickets and route them into the development pipeline.
Align the product organization with departmental marketing for launch readiness.
Streamline communications and keep Chief Development Office leadership informed while protecting product teams from meeting fatigue.