Program Delivery Lead

CenterWell•The Villages, FL

13h•Hybrid

About The Position

The Program Delivery Lead oversees operations, performance management, and future-state strategy for Tandem Behavioral Health Care, an in-house Collaborative Care program serving patients with behavioral health needs through an interdisciplinary team. The role works with the Primary Care Organization’s National Director of Behavioral Health Strategy and Operations and the Tandem Care Medical Director at CenterWell at The Villages. It reports to the PCO’s Director of Behavioral Health Strategy and Operations. The position focuses on care delivery through operations, analytics, and program execution rather than clinical leadership. It addresses work ranging from program design and operational improvements to performance management, dashboards, day-to-day execution, and support for clinical leadership. The Program Delivery Lead partners with clinical, technology, analytics, and business leaders to plan and execute the program, exercising independent judgment and end-to-end ownership while managing multiple processes in parallel. For candidates in The Villages metro, the role is hybrid: work remotely up to three days per week and in person in The Villages two days per week. Candidates outside The Villages are expected to travel there approximately every other week and must live within a distance that supports sustainable travel. Home or hybrid employees must have internet service with at least 25 Mbps download and 10 Mbps upload speeds. The position is scheduled for 40 hours per week. The stated annual base pay range is $115,200–$158,400, with eligibility for a bonus incentive plan. Humana offers medical, dental, and vision benefits; a 401(k) retirement savings plan; paid time off and company and personal holidays; paid parental and caregiver leave; short- and long-term disability; life insurance; and other benefits.

Requirements

Bachelor’s degree in a relevant field, such as health care administration, business administration, or social work.
At least 5 years of experience in healthcare strategy and operations, including health-related product, IT, or analytics; value-based care or behavioral health experience is preferred.
At least 5 years of cross-functional translation tooling experience, such as working between clinical leadership and hands-on product development teams.
Experience developing performance dashboards, including defining metrics, collaborating with analytics and technology teams on implementation, checking metric quality, and defining product feature specifications.
Must reside in a CenterWell/Conviva market location.
Strong analytical and problem-solving skills, including developing and implementing metrics to measure the effectiveness of care transitions.
Proficiency with Excel, including pivot tables and analytical models, and PowerPoint.
Excellent communication and interpersonal skills, with the ability to communicate effectively with stakeholders at all levels.
Proficiency in tracking and evaluating process and system outcomes and conducting and monitoring rapid-cycle process improvement, including defining and measuring KPIs.
Excellent project and program management skills.
Understanding of quality and value drivers in full-risk care delivery, ideally in Medicare or senior care.
Demonstrated ability to collaborate with clinical and operational leaders across a complex health care organization.
Ability to multitask in a fast-paced work environment.
Excellent organizational skills and ability to independently manage projects and maintain completion timelines.
Compassion and desire to advocate for patient needs.
Computer skills in word processing, database management, spreadsheets, and report writing.

Nice To Haves

Experience working in behavioral health care or value-based care settings; Collaborative Care experience is ideal.
Exposure to and experience working with EMR platforms, such as Athena.
Master’s degree in health care administration, business administration, nursing, social work, or a related field.
Residence in the Villages, Florida metro area.

Responsibilities

Own, design, and execute analytics related to program performance, including access, clinical quality, cost, budgets, forecasts, KPIs, technology enablement, and data integrations.
Build and maintain Power BI dashboards to measure program performance and support executive-level reporting.
Own program reporting and communicate analytics-driven insights about program impact and performance to market leaders and PCO executives.
Partner with the EMR product team, clinical analytics, Medical Economics, and other stakeholders to define metrics, integrate data, and strengthen reporting capabilities.
Provide business partnership and design input for technical products supporting Tandem Care and PCO clinicians, collaborating with PCO product teams on delivery.
Establish and maintain relationships with clinical teams, technology partners, data and analytics leaders, and Complex Care leadership to support implementation and adoption of strategies and tactics.
Manage ad hoc special projects requested by the National Behavioral Health Director, including operational, process-improvement, and strategic work.
Support program operations, performance management, future-state strategy, planning, and execution in collaboration with clinical and functional leaders.