Program Delivery & Operations Lead (IT)
About The Position
The Program Delivery and Operations Lead serves as the connective tissue between engineering, product management, architecture, security, risk, finance, vendor management, and Chief Development Office leadership. The role ensures strategic initiatives are translated into measurable outcomes while enabling teams to focus on delivery. It advises product leadership and drives operational excellence, product roadmap transparency, workforce planning, governance activities, and continuous improvement across the product lifecycle. The ideal candidate combines business acumen, a high level of technology understanding or curiosity, organizational leadership, data-driven decision-making, and exceptional communication skills.
Requirements
- At least 7 years of experience in product operations, technical program management, or delivery leadership.
- Deep expertise in Scrum, Kanban, and modern scaled Agile frameworks.
- Advanced knowledge of application lifecycle management tools.
- Engineering experience or an engineering-focused approach, with clear communication and an emphasis on organizational efficiency.
Nice To Haves
- Experience in banking or financial services.
- Experience using a variety of portfolio project management tools and creating and tracking project schedules in MS Excel or MS Project.
- Strong understanding of project lifecycle methodologies, including Waterfall, Iterative, and Agile/Scrum, and of project management processes and standards.
- Strong aptitude in both business and technology.
- Excellent verbal and written communication skills, including the ability to explain project risks, issues, and IT concepts clearly and concisely to peers and leadership at multiple levels.
- High motivation and strong organizational, analytical, decision-making, and problem-solving skills.
- Ability to work in a fast-paced environment, handle multiple priorities, and prioritize effectively.
- Ability to provide strong program and project leadership during uncertainty, ambiguity, and change.
- Willingness and drive to learn and understand detailed software solutions.
- Professionalism and confidence to build credibility with leadership, team members, and business partners and establish effective working relationships.
- Ability to initiate and facilitate change in response to corporate needs, market requirements, or regulatory requirements.
- Experience leading large, cross-functional information technology programs and projects.
Responsibilities
- Identify and eliminate friction points that delay product releases.
- Map and align cross-team dependencies and requirements to support smooth releases.
- Facilitate meetings needed to build team alignment.
- Track development timelines and provide clear updates to leadership.
- Provide insight and feedback on standard processes.
- Contribute to repeatable templates and documentation guidelines.
- Contribute to talent onboarding.
- Partner with analysts to build self-serve performance dashboards and surface product-line metrics, such as feature adoption, user retention, and system reliability, to Chief Development Office leadership.
- Centralize customer bugs, requests, and support tickets and route them into the development pipeline.
- Align the product organization with departmental marketing for launch readiness.
- Streamline communications and keep Chief Development Office leadership informed while protecting product teams from meeting fatigue.
Benefits
- Health insurance coverage
- Wellness program
- Life and disability insurance
- Retirement savings plan
- Paid leave programs
- Paid holidays
- Paid time off (PTO)
- Eligibility to participate in an applicable incentive compensation plan
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
