PROGRAM COORDINATOR

Homeward Bound of Marin•Novato, CA

5d•$34 - $36

About The Position

Homeward Bound is seeking a Program Coordinator for its Nuestra Casa Family Program, which supports individuals and families experiencing homelessness in Marin County. The role provides housing-focused case management, supportive services, and housing stabilization assistance, coordinating with healthcare, behavioral health, and community partners. The coordinator supports participants in working toward housing stability, health, employment, and personal goals, and responds to urgent situations and conflicts using strengths-based, trauma-informed approaches. The position also maintains compliant participant records and program data; develops and updates individualized housing and care plans; supports housing placement, leasing, and move-ins; and assists with property management and building needs. The coordinator manages a full caseload and collaborates with internal teams, external partners, volunteers, and program participants. Homeward Bound is an equal opportunity employer committed to justice, equity, and inclusion. Employment is contingent on successful completion of a background check, which may include criminal history, a national sex offender search, and motor vehicle history.

Requirements

Bachelor’s degree in social work, psychology, social welfare, or a related field, or three years of experience in a related residential or housing program.
At least three years of experience working with under-resourced or low-income populations.
Experience in residential and/or housing programs.
Knowledge of Housing First and harm-reduction principles.
Working knowledge of SSI, SSDI, and SDI.
Working knowledge of local resources for low-income individuals.
Experience with data-entry systems such as HMIS, Salesforce, or similar.
Proficiency with Microsoft Word, Excel, cloud-based systems, and Adobe.
Ability to work comfortably in a culturally and ethnically diverse environment.
Working knowledge of substance dependence and mental health disorders.
Ability to read and interpret documents, write routine reports and correspondence, and speak effectively before small groups.
Ability to sit and use a computer for moderate periods (1–3 hours per day).
Ability to stoop, crouch, kneel, or crawl occasionally.
Ability to lift or move objects up to 40 pounds.
Strong organizational skills.

Nice To Haves

Experience working with individuals experiencing homelessness is preferred.
Compassionate, flexible, non-judgmental, and respectful approach.
Ability to maintain professional boundaries and set limits.
Strong problem-solving and multitasking skills.
Comfort working independently and as part of a team.
Openness to feedback and ongoing learning.
Commitment to ending homelessness and working effectively with diverse populations.
Sense of humor is encouraged.

Responsibilities

Provide housing-focused case management to participants in the Nuestra Casa Family Program.
Facilitate client groups and events across the team’s housing portfolio.
Coordinate intensive care and housing stabilization services with healthcare, behavioral health, and community-based partners.
Identify and address barriers to housing stabilization, including homelessness, health needs, substance use disorders, under-employment, lack of income, and systemic barriers.
Prevent and resolve conflicts using strengths-based and trauma-informed approaches.
Respond to urgent and crisis situations, coordinating with emergency and community services as needed.
Provide supportive services, guidance, and referrals to community resources; engage participants consistently to support program participation and housing stability.
Complete timely, accurate, compliant documentation, including case notes, assessments, care plans, and progress updates.
Maintain client records and timely data in HIPPO (Salesforce database) and HMIS; meet intake, enrollment, reassessment, housing-goal, and discharge deadlines.
Participate in quality assurance, monitoring, and audits, and respond to documentation reviews and corrective actions.
Develop, implement, monitor, and update individualized client-centered housing and care plans as needs and barriers change.
Coordinate services with internal teams and external partners and document housing and service outcomes for performance measurement and funder reporting.
Develop and monitor financial literacy services covering topics such as budgeting, credit repair, savings, and employment preparedness.
Assist participants with housing retention, job readiness and placement, living skills, resource navigation, referrals, eviction diversion, and physical and mental health needs.
Assist the Senior Director of Family Programs and Program Manager with identifying and screening clients for housing eligibility, leasing, and move-ins.
Assist the Senior Director with refining program policies and practices, unit setup and purchasing, and facility troubleshooting.
Submit documentation to the Marin Housing Authority for client vouchers and rental calculations or recalculations.
Assist with property management, including maintenance requests, site presence, rental-payment tracking, legal notices, and documentation of tenancy challenges.
Monitor building needs, conduct rounds, and coordinate with facilities.
Manage a full caseload and bi-weekly or monthly meetings using strong organization, time management, and prioritization.
Communicate professionally with supervisors, colleagues, volunteers, agency partners, and participants.
Participate in weekly supervision, program and all-staff meetings, and required training.
Maintain confidentiality and comply with agency policies, including HIPAA where applicable, and contribute as a collaborative and accountable team member.