Program Coordinator

Walker-Miller Energy•Chicago, IL

3d•$21 - $27

About The Position

The Program Coordinator collaborates with team members and oversees and implements tasks and activities associated with delivering the Trade Ally Development Program. The role identifies and addresses potential problems and coaches, trains, and develops contractors to succeed as Energy Efficiency Trade Allies. The coordinator supports contractors and participants, maintains program documentation and data, and helps ensure program activities meet program rules and objectives. The position may include a wide variety of duties beyond those listed, as management deems necessary.

Requirements

High school diploma or equivalent.
Valid driver’s license and reliable transportation.
Experience working with small businesses or vendors as contractors.
Ability to manage a wide variety of work, including duties not explicitly listed, and work in a fast-paced environment.
Ability to work independently and strong organizational skills.
Analytical ability to gather and summarize data for reports, find solutions to administrative problems, and prioritize work.
Proficiency in Microsoft Office, specifically Word, Excel, PowerPoint, and Outlook.
Ability to travel up to 25% in the assigned territory.
Ability to sit, stand, and walk; talk and hear; touch and handle tools and/or controls; and lift up to 10 pounds.

Nice To Haves

Associate degree.
Two to four years of previous energy efficiency industry experience.
Experience identifying and developing relationships and collaborating with community organizations.
Strong customer service and communication skills.
Ability to manage varied work and perform in a fast-paced environment.
Detail-oriented, organized, self-starting approach and ability to prioritize workload.
Strong data-entry skills using tracking systems and databases.
Ability to communicate effectively, verbally and in writing, with customers, clients, and team members.
Ability to thrive in a collaborative environment and work effectively with a diverse group of people.
Ability to work under frequent time pressures.
Good judgment in planning and accomplishing goals.
Ability to troubleshoot issues as needed.

Responsibilities

Embrace and operate within the company’s core values.
Develop a comprehensive understanding of the program’s strategic direction regarding energy efficiency and customers’ business activities.
Coordinate with community-based organizations, trade associations, and utility agents to provide support services to contractors in the program cohort.
Coordinate with agencies and allies to organize files, paperwork, and data entry, and communicate with business contacts.
Review project applications and documentation for completeness and compliance with program rules and requirements.
Communicate program updates and disqualifications to participants and follow up as needed.
Maintain, update, and add accurate entries to program databases, contacting participants and clients when necessary.
Maintain and update program spreadsheets for project tracking, lead sharing, and related needs.
Help participants and clients obtain correct information and marketing materials to promote the program.
Assist with customer service calls and correspondence with customers and agencies under the program manager’s direction.
Assist with developing and implementing plans to attract new customers and participants and meet program objectives.
Support outreach and the application process to ensure applicants follow program rules and requirements.
Establish and maintain effective working relationships with employees, other agencies, and the public.
Identify and address potential problems and coach, train, and develop contractors to succeed as Energy Efficiency Trade Allies.