Program Coordinator- San Diego, CA

Cross Country•San Diego, CA

About The Position

The Program Coordinator provides operational, administrative, and customer support to ensure effective delivery of homecare services for PACE programs. The role supports caregivers (HCPs), clients, and internal teams through onboarding and offboarding, compliance tracking, communication, and client relations. The Program Coordinator helps ensure caregivers are prepared and supported, client needs are met, and processes remain compliant and efficient. This position supports caregiver credentialing, orientation, system access, timekeeping, payroll questions, and schedule confirmations. It also serves as a primary contact for PACE program clients, maintains stakeholder relationships, conducts client satisfaction checks, and helps resolve issues. The coordinator maintains accurate records and systems, supports audits and reporting, prepares client-facing communications and process documentation, and liaises among caregivers, clients, and internal departments. The role may involve attending offsite job fairs or community events and providing after-hours, weekend, and holiday coverage based on business needs.

Requirements

At least one year of administrative or client support experience; healthcare or staffing experience preferred.
Strong organizational and time-management skills, with the ability to handle multiple priorities.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Knowledge of healthcare regulations and compliance standards.
Ability to maintain confidentiality and professionalism.
Experience with VMS technology or client portals.
Bilingual in Spanish required.
Strong problem-solving and relationship-building abilities.
High school diploma or equivalent required.

Nice To Haves

Some college preferred.
Administrative or client support experience in healthcare or staffing preferred.

Responsibilities

Assist caregivers with onboarding, orientation, credentialing, and system access.
Support field staff by answering questions, resolving issues, and ensuring they have resources for successful assignments.
Maintain accurate, current records of caregiver credentials, certifications, and licensures.
Communicate updates, policy changes, and assignment details to caregivers.
Support HCPs with timekeeping, payroll, and schedule confirmations.
Manage timekeeping issues, review timecards, and coordinate timely corrections to help ensure accurate processing and payment.
Serve as a primary contact for PACE program clients and address inquiries and concerns promptly and professionally.
Build and maintain positive relationships with internal and external stakeholders to support service satisfaction.
Conduct periodic client satisfaction checks and follow up on feedback to improve service delivery.
Document client-specific requirements, policies, and procedures accurately and share them with caregivers.
Work with the Compliance team to ensure caregivers meet regulatory, licensing, and agency standards.
Maintain and update databases, internal systems, and client portals with accurate caregiver and client information.
Support audits by ensuring complete and accurate documentation is available.
Generate, prepare, and distribute reports for internal teams and client review.
Assist with creating confirmation letters, client-facing communications, and process documentation.
Act as a liaison among caregivers, clients, and internal departments to support alignment and issue resolution.
Communicate consistently with stakeholders to support smooth service delivery.
Provide backup coverage for colleagues to ensure continued client and caregiver support.
Represent Cross Country Healthcare professionally and with integrity.
Attend offsite job fairs and community events as needed.
Provide after-hours, weekend, and holiday coverage based on business needs to coordinate staffing and maintain continuity of care.
Perform other duties as assigned.