Program Coordinator- San Diego, CA

Cross Country Healthcare•San Diego, CA

2d•$23 - $23

About The Position

The Program Coordinator provides operational, administrative, and customer support for the effective delivery of homecare services to PACE programs. The role supports caregivers (HCPs), clients, and internal teams by coordinating onboarding and offboarding, tracking compliance, managing communications, and supporting client relations. The coordinator helps ensure caregivers are prepared and supported, client needs are met, and processes are compliant and efficient. The position serves as a primary contact for PACE program clients and a liaison among caregivers, clients, and internal departments. It maintains accurate caregiver and client records, supports timekeeping and payroll processes, prepares reports and communications, assists with audits, and builds stakeholder relationships to support service satisfaction. The role may require attendance at offsite job fairs and community events, as well as after-hours, weekend, or holiday coverage based on business needs. A company laptop, monitor, keyboard, mouse, and headset will be provided.

Requirements

At least one year of administrative or client support experience.
Strong organizational and time-management skills, including the ability to manage multiple priorities.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Knowledge of healthcare regulations and compliance standards.
Ability to maintain confidentiality and professionalism.
Experience with VMS technology or client portals.
Bilingual Spanish proficiency is required.
Strong problem-solving and relationship-building abilities.
High school diploma or equivalent required.

Nice To Haves

Administrative or client support experience in healthcare or staffing is preferred.
Some college is preferred.

Responsibilities

Assist caregivers with onboarding, orientation, credentialing, and system access.
Support field staff by answering questions, resolving issues, and ensuring they have resources for successful assignments.
Maintain current records of caregiver credentials, certifications, and licensures.
Communicate updates, policy changes, and assignment details to caregivers.
Support HCP timekeeping, payroll, and schedule confirmations.
Resolve timekeeping issues, such as missed punches and errors, and review timecards for accurate processing and timely corrections.
Serve as a primary contact for PACE program clients and address inquiries and concerns professionally.
Build and maintain positive relationships with internal and external stakeholders.
Conduct periodic client satisfaction checks and follow up on feedback to improve service delivery.
Document client-specific requirements, policies, and procedures and share them with caregivers.
Work with the Compliance team to ensure caregivers meet regulatory, licensing, and agency standards.
Maintain and update databases, internal systems, and client portals with accurate caregiver and client information.
Support audits by ensuring complete and accurate documentation is available.
Generate, prepare, and distribute reports for internal teams and client review.
Assist with confirmation letters, client-facing communications, and process documentation.
Act as a liaison among caregivers, clients, and internal departments to support alignment and resolve issues.
Communicate consistently with stakeholders to ensure smooth service delivery.
Provide backup coverage for colleagues to maintain uninterrupted client and caregiver support.
Represent Cross Country Healthcare professionally and with integrity.
Attend offsite job fairs and community events as needed.
Provide after-hours, weekend, and holiday coverage based on business needs to coordinate staffing and maintain continuity of care.
Perform other duties as assigned.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Voluntary insurance
401(k) plan
Tuition assistance
Pet insurance
Wellness options through Burnalong, including an online platform of classes and programs and local gym access