Program Coordinator

ERC Pathlight•Northbrook, IL

About The Position

The Program Coordinator (PC I, PC II, or PC III) provides direct care and supervision to inpatient, residential, and partial hospitalization patients. The role helps maintain structure and boundaries, supports patients in the milieu and bathrooms, contributes to therapeutic programming and documentation, and provides mealtime support in line with patients’ dietary needs. Coordinators may be assigned to any local ERC Pathlight site, must comply with applicable certification and regulatory requirements, and need schedule flexibility to meet staffing needs. Weekend, holiday, and on-call shifts may be required based on organizational needs and applicable labor laws. The position also includes maintaining program schedules and safety checks, supporting de-escalation and coping skills, conducting searches, facilitating groups and outings, monitoring meals and snacks, completing documentation, taking patient vital signs and other measurements as applicable, and assisting with patient transportation and facility needs. The role is listed as PRN (as needed).

Requirements

Program Coordinator I: High school diploma or GED.
Program Coordinator I: Valid driver's license and safe driving record when the location operates company vehicles or requires driving on the company's behalf.
Program Coordinator I: Washington teammates must hold a state credential; it may be pending at the time of hire.
Program Coordinator I: ServSafe certification may be required depending on state and local licensing regulations.
Program Coordinator II: High school diploma or GED.
Program Coordinator II: At least one year of direct patient care experience.
Program Coordinator II: Valid driver's license and safe driving record when the location operates company vehicles or requires driving on the company's behalf.
Program Coordinator II: Washington teammates must hold a state credential; it may be pending at the time of hire.
Program Coordinator II: ServSafe certification may be required depending on state and local licensing regulations.
Program Coordinator III: Bachelor's degree in behavioral health or a related field.
Program Coordinator III: At least six months of experience in a behavioral health or related field.
Program Coordinator III: Valid driver's license and safe driving record when the location operates company vehicles or requires driving on the company's behalf.
Program Coordinator III: Washington teammates must hold a state credential; it may be pending at the time of hire.
Program Coordinator III: ServSafe certification may be required depending on state and local licensing regulations.
Work at local ERC Pathlight sites as assigned and comply with certification and regulatory requirements for each practice location.
Maintain a flexible schedule and be available for weekends, holidays, and on-call shifts as required by business needs.

Nice To Haves

Mental Health/Psych Tech or CNA certification (Program Coordinator I).

Responsibilities

Maintain the daily program structure by following the program schedule.
Complete observation rounds and safety checks as ordered by a physician.
Support patients with de-escalation and use of coping skills in accordance with treatment plans.
Conduct room and luggage searches.
Accompany patients on fresh-air breaks and mindful-movement exposures.
Provide ongoing bathroom monitoring.
Take patient vital signs, weights, and urine specific gravity measurements as applicable to the location and program.
Participate in group facilitation, complete required EHR documentation, and support group outings.
Participate in meals and snacks with patients as needed.
At eating-disorder treatment locations, coach patients and support skills during meals as directed by the treatment team; perform other duties as assigned at other locations.
Provide administrative support around mealtimes and ensure adherence to the allergy-safety system.
Complete required documentation, including patient observations, meals, and events occurring during the shift.
Transport patients to medical appointments as needed, depending on location and program.
Support transportation for outings, grocery shopping, and other facility needs.
Assist with food procurement as needed, potentially once per week.
Distribute mail and packages daily.