Program Coordinator (2026 - 0207)

ICTC

1d•Remote

About The Position

The Information and Communications Technology Council (ICTC) is seeking a Program Coordinator to support the day-to-day delivery and administration of a sector-based workforce development program aimed at strengthening Ontario’s manufacturing and automotive workforce amid tariff pressures, supply chain volatility, and technological change. As part of the Capacity Building and Innovation team, the coordinator supports participant recruitment and enrollment, training cohorts, employer engagement, delivery partners, program tracking, documentation, timelines, deliverables, and reporting to funders and internal stakeholders. The program includes employer-based initiatives such as hybrid training, AI Adoption Squads, AI Roadmaps, and pilot projects. The role involves outreach and relationship-building with employers, participants, partners, and other stakeholders; coordinating communications, workshops, information sessions, events, and meetings; and helping ensure a positive participant experience. The successful candidate is organized, proactive, detail-oriented, customer-focused, and able to manage multiple priorities in a fast-paced, collaborative environment. Interest in workforce development, skills training, and helping Ontario small and medium-sized employers adopt technologies and develop future-ready workforces is valued. This is a remote, 12-month term contract, stated to run until October 31, 2027. The position is open until November 20, 2026. ICTC is a neutral, not-for-profit national centre of expertise focused on strengthening Canada’s digital advantage through research, policy advice, and capacity-building solutions.

Requirements

At least 2.5 years of experience in a similar position coordinating a program or project, with demonstrated success setting and achieving program targets.
Hands-on experience with projects and programs involving a diversity lens.
Excellent written and oral communication skills, including presenting professionally to senior and diverse audiences and preparing and proofreading slide decks, emails, reports, articles, and other communications.
Exceptional organizational skills and the ability to multitask and adapt to changing priorities.
At least 2 years supporting customer experience in a customer success, support, or account management role.
Proven experience in a customer-facing role.
Proven sourcing skills using methods such as networking, referrals, recruitment, database searches, and cold calling.
Ability to engage and influence people and comfort with cold calls, presentations, and in-person visits.
Demonstrated success conducting presentations and/or facilitating workshops.
Post-secondary degree or diploma in Business Administration, Project Management, Communications, Adult Education, Community Development, Public Administration, or a related field.
Ethical handling of confidential learner data and program information, with sound judgment and integrity.
Reliability, organization, and accountability in meeting project and funder deliverables.
Ability to adapt to changing requirements, respond to feedback, and work effectively with distributed teams across Canada.
Initiative and ability to determine a path forward with limited precedent and plan and evaluate work with minimal oversight.
Self-motivation, initiative, and commitment to quality and learner outcomes.
Ability to collaborate, share information, align stakeholders, and help teams achieve shared goals.
Professional representation of ICTC in interactions with learners, partners, and vendors.
Commitment to professional development and learning about ICT trends and industry change.
Commitment to diversity and inclusion and understanding challenges faced by diverse learner groups across Canada.

Nice To Haves

Bilingual proficiency in written and spoken English and French is an asset; the posting also describes excellent bilingual communication as a desired characteristic.
Project Management certification such as CAPM, PMP, or equivalent is an asset.

Responsibilities

Identify program participants and build relationships with industry and community stakeholders.
Collaborate with the program team and external partners to recruit participants for ICTC activities and programs.
Conduct presentations, facilitate workshops, and lead information sessions.
Respond to participant inquiries by email and phone.
Recruit short-term consultants, industry experts, coaches, and subject matter experts for workshops and webinars.
Liaise with service providers and external stakeholders.
Attend events and focus groups to present information, network, and collect information.
Draft emails, reports, and other correspondence on behalf of ICTC.
Assist with developing, coordinating, and distributing communications materials to internal and external stakeholders.
Coordinate travel and meeting or event logistics, including locations, catering, audiovisual equipment, and other arrangements.
Contribute content for promotional materials.
Set up Zoom sessions and tailor the Zoom User Guide.
Liaise with external partners, organizations, associations, community groups, and the public to promote ICTC and keep informed about funding opportunities.
Disseminate information and resources to partners and stakeholders about ICTC programs, products, and services.
Work proactively with internal staff to collaborate on ICTC activities, share information and updates, and obtain input and support.
Support participant recruitment and enrollment, training cohorts, employer engagement activities, and delivery partner coordination.
Track program performance and outcomes, maintain project documentation, and monitor activities against timelines and deliverables.
Contribute to reporting requirements for funders and internal stakeholders.
Perform other duties as assigned by the manager.