Program Coordinator, OWLS

Loyola University New Orleans•New Orleans, LA

About The Position

The Program Coordinator supports the day-to-day operations and overall success of the OWLS (Office of Writing and Learning Services) tutoring center. The role coordinates tutoring-related events and outreach, maintains program records, supports office operations, onboards new tutors, processes and monitors student payroll, tracks and reports usage data, and assists with recruitment and program activities. The coordinator develops and implements marketing and outreach efforts to promote tutoring services and increase student awareness and participation. The position also provides administrative support to Advising & Coaching and Trio Student Support Programs, and supports student-success activities focused on academic support. It requires strong organizational, communication, customer-service, and administrative skills, along with the ability to manage multiple priorities and work with students, tutors, faculty, and staff. Some evening and weekend work is required as needed.

Requirements

Bachelor's degree required.
Strong communication, interpersonal, and organizational skills.
Ability to lead and collaborate with students, faculty, staff, administrators, and alumni from diverse backgrounds.
Proficiency with Excel, Google Workspace, Microsoft Office, and Canva.
Some evening and weekend availability as needed.
Ability to complete job duties with or without reasonable accommodation.

Nice To Haves

Experience in tutoring, teaching, advising, or mentoring, ideally with undergraduates in higher education.
Experience coordinating programs or events, including training or supervising student staff.
Commitment to student-centered learning practices that help students direct their own academic and personal goals.

Responsibilities

Coordinate outreach efforts to promote OWLS services across campus.
Create marketing materials and coordinate social media posts to maintain a cohesive OWLS message.
Assist the Director in building faculty and departmental relationships through workshops, classroom visits, and campus events.
Attend and represent OWLS at open houses and other campus student-recruiting events.
Onboard tutors and work with Human Resources and Financial Aid to ensure the tutor hiring process is clear and smooth.
Process tutor payroll and maintain accurate spreadsheets tracking Work Study awards.
Assist with day-to-day office operations.
Generate reports on session summaries and survey data for OWLS goal setting and program planning.
Problem-solve with the Director and Assistant Director to support ongoing process improvements.
Update the OWLS webpage.
Help maintain up-to-date tutoring materials.
Monitor the OWLS center and keep supplies and equipment updated.
Help organize tutor team-building events and activities.
Assist with record-keeping for tutors seeking OWLS Tutor Certification.
Provide additional support for student hiring processes for Advising & Success Coaching and Trio Student Support Services.
Provide additional support for academic-support student-success programs, including early alert events, midterm support, and Jump Start.
Work some evenings and weekends as needed.
Perform other duties as assigned.