Program Coordinator

Attentive•New York, NY

2d•$56,000 - $70,000

About The Position

As a Program Coordinator, you will work with some of Attentive’s largest brands to execute optimized retention marketing strategies across SMS and email. In collaboration with the Customer Success Management (CSM) team, you will help customers develop ambitious marketing ideas and drive growth and conversions. Your knowledge of the Attentive platform—including experience executing email campaigns, journeys, and transactional messaging—will help customers get more done and bridge the gap between the product and its users. The role’s core responsibility is to execute customer projects and support successful partnerships. You will work with CSM, Support, and Professional Services teams to stay aligned on customer marketing goals and execute and optimize SMS and email programs. The position is salaried non-exempt and eligible for overtime compensation.

Requirements

1–2 years of customer-facing experience, preferably in Customer Success, Support, or an agency role.
Understand the key metrics Attentive customers measure, including List Growth, Revenue, and Message-Level Performance.
Motivated by helping others and contributing as part of a team.
Understand how the team’s day-to-day work contributes to customers’ progress toward their goals.
Able to learn quickly, take a hands-on approach, and find creative workarounds when facing limitations.
Extremely detail-oriented and organized, with strong prioritization and time-management skills.
Proactive and communicative.

Nice To Haves

Prior experience with SaaS or E-Commerce platforms.
Familiarity with email marketing execution, including campaigns, automated journeys, and transactional messaging.

Responsibilities

Deliver Attentive service offerings, including onboarding and recurring engagements, to drive customer value.
Design and build List Growth tools, Segments, Campaigns, Journeys, Reports, and email sends within the Attentive user interface.
Execute and support cross-channel marketing initiatives, including promotional email campaigns, automated journeys, and transactional messaging programs.
Apply SMS and email channel best practices to improve customer engagement, conversion, and retention outcomes.
Develop strong relationships with cross-functional team members and customers.
Manage assigned accounts in collaboration with Attentive account teams to support customer engagement and successful platform adoption.
Develop creative solutions and execute quickly while applying industry best practices.
Translate customer feedback into specific product recommendations.
Maintain attention to detail and execute promptly to build customer trust as an extension of customers’ teams.
Update internal workflows and documentation to keep them accurate.