Expression of Interest - Program Coordinator (UX)

Constellation Institute•Berkeley, CA

About The Position

The Program Coordinator on the Convening Team is a full-time, hands-on programs role focused on understanding and improving the experience of community members. The role involves spending time with members to understand their needs, designing improvements to programs and spaces, and helping run events. The coordinator works closely with the operations team, which handles day-to-day logistics, to ensure programs serve the researchers and organizations supported by Constellation. The role is suited to someone interested in the AI safety mission, understanding people's needs, designing better experiences, learning about AI safety, and developing foundational program management skills.

Requirements

Think AI may have transformative effects in the coming years and want to support people working to ensure it goes well.
Have a strong service mindset and genuine curiosity about people's needs and experiences.
Be a good listener who can draw out insights from conversations and translate them into actionable improvements.
Enjoy thinking about user experience and designing better ways for programs to serve people.
Effectively prioritize and triage competing needs, balancing urgency with impact.
Be comfortable communicating with researchers, executives, and policymakers, and building trust across different audiences.
Have strong written and verbal communication skills.
Be organized and able to manage multiple projects simultaneously.
Be thoughtful and strategic while also practical about implementation.
Demonstrate initiative and creativity in problem-solving.
Be comfortable with ambiguity and enjoy working in a dynamic, evolving environment.
Be a quick learner who is excited to understand complex topics and learn about AI safety research.

Nice To Haves

Experience in program coordination, community management, UX research, event planning, or related fields.

Responsibilities

Spend time with members to understand their experiences, needs, and what helps them do their best work.
Conduct user interviews and gather feedback through conversations, surveys, and observation.
Provide strategic problem-solving and rapid response to emerging community needs, using triage frameworks to prioritize interventions by impact and urgency.
Identify patterns in what is working well and where members experience friction.
Recommend improvements to programs, spaces, and member experience based on research and feedback.
Partner with the operations team to implement experience enhancements.
Help design and refine the end-to-end member experience, including onboarding flows, space utilization, community engagement approaches, and program touchpoints.
Test and iterate on new program ideas and experience improvements.
Think strategically about how programs can better serve affiliate needs.
Track feedback and learnings to inform ongoing program development.
Help evaluate membership applications, considering fit and theory of change.
Support the new member experience so people feel welcomed and connected.
Identify opportunities to strengthen community connections and engagement.
Assist with planning and executing events, including technical workshops for AI researchers and educational sessions for policymakers.
Help with event strategy, communications, and logistics coordination.
Support events to ensure an excellent attendee experience.
Help maintain the website and create content showcasing programs.
Support external communications to ensure the organization's work is well represented.