Expression of Interest - Program Coordinator (Analysis)

Constellation Institute•Berkeley, CA

About The Position

The Program Coordinator on the Convening Team plays a full-time role focused on measuring and improving program effectiveness and the end-to-end user experience. The position combines rigorous data analysis with hands-on community and event support. Responsibilities include conducting metrics and impact analysis, researching community needs, improving members’ daily experience, contributing to strategic analysis, and helping plan and run high-stakes events. The balance of responsibilities may vary with organizational priorities and program needs. Related duties may include supporting other areas of program operations, contributing to program strategy development, and assisting with special projects.

Requirements

Bachelor’s degree or higher in Statistics, Data Science, Computer Science, or a related technical field.
Strong background in statistical analysis and experience with data-driven decision-making.
Experience helping put on high-context, large, and professional events.
Excellent written and verbal communication skills.
Strong project management background and ability to manage multiple initiatives simultaneously.
Strong service mindset and enjoyment of understanding and supporting users and their organizations.
Care deeply about users and their work.
Creativity and agency in problem-solving.
Flexibility and willingness to tackle a wide range of problems.
Comfort with ambiguity and reactive work in a fast-paced environment.

Responsibilities

Conduct user interviews and quantitative data collection to understand the needs of researchers, their organizations, and what enables impactful work.
Conduct metrics and impact analysis to measure program effectiveness and analyze quantitative data to identify trends, opportunities, and areas for improvement.
Analyze the end-to-end user experience and make recommendations for improvements.
Design and continuously improve the end-to-end user experience, including onboarding, visitor experience, stocking, Slack engagement and design, office utilization and design, and the general social environment.
Provide strategic problem-solving and rapid response to emerging community needs, using triage frameworks to prioritize interventions by impact and urgency.
Address community needs through reactive work as it arises.
Investigate and evaluate prospective members for admission to the space, including strategic and theory-of-change analysis.
Assist with planning and executing events, including technical events for frontier AI company employees and educational events for policymakers in Washington, DC.
Manage website updates and external communications, including creating content that showcases programs and accurately reflects the organization’s work and impact.
Support other areas of program operations, contribute to program strategy development, and assist with special projects as needed.