Program Coordinator- Entry Level

Dwellworks•Cleveland, OH

7d•Hybrid

About The Position

The Program Coordinator oversees domestic and international destination services programs and supports external consultants who work one-on-one with transferring employees. Acting as a liaison between consultants and clients, the coordinator manages a caseload of programs at varying stages of completion and helps ensure services are delivered according to each program’s benefit level and client specifications. The role calls for strong communication and organizational skills, relationship-building ability, initiative, attention to detail, and comfort working collaboratively. The coordinator manages program files from assignment through completion, including assigning local consultants, communicating service milestones, responding to questions, following up on delayed updates, resolving issues, maintaining system records, closing files, and supporting billing inquiries. The position also provides guidance to consultants, coordinates escalations with managers and directors, handles order entry and documentation, and contributes to cross-functional and global projects that improve service delivery.

Requirements

Bachelor’s degree preferred.
One to two years of experience in a customer-facing role preferred.
Ability to multitask and prioritize.
Ability to adapt and remain flexible when new tasks arise in a fast-paced environment.
Strong communication skills, including communicating constructively and professionally.
Attention to detail and strong organizational skills.
Team-oriented and customer-driven approach, with the ability to work in a dynamic work environment.
Ability to work independently without supervision.

Nice To Haves

Bachelor’s degree.
Relocation or Destination Services industry experience.
One to two years of experience in a customer-facing role.

Responsibilities

Manage a caseload of destination services programs at varying stages of completion and in accordance with each program’s benefit level.
Serve as liaison between consultants and Dwellworks clients, including Relocation Management Companies, providing milestone updates and responding to transferee-related questions.
Manage program files from consultant assignment through service completion, including handling file questions, following up on milestones, resolving issues, updating systems, closing files, and supporting accounting with billing questions.
Execute destination services workflows and processes in accordance with client specifications.
Collaborate with team members to support company-wide goals and business strategy.
Provide one-on-one coaching and guidance to consultants on transferee-related issues as needed.
Partner with the Manager, Supply Chain on consultant escalations and consultant development.
Coordinate with clients on file-related requests and changes to benefits or authorized services; document and communicate service changes.
Partner with the Director of Operations and Director of Client Services on transferee escalations, providing updates and direction to consultants and clients as needed.
Enter orders into Dwellworks systems, assign new orders to local consultants, and update required data.
Follow up with consultants for updates and respond to emails about service delivery and Dwellworks services.
Save and archive file support documentation and verify file details needed for billing.
Work with IT, marketing, accounting, account management, and supply chain as a subject matter expert on client requests, technology needs, and process or service improvements.
Share best practices and learnings with other Destination Services Managers globally.
Participate in special projects to enhance global service delivery and complete other assigned projects.