Program Coordinator- Entry Level
About The Position
The Program Coordinator oversees domestic and international destination services programs and supports external consultants who work one-on-one with transferring employees. Acting as a liaison between consultants and clients, the coordinator manages multiple programs at different stages of completion. The role includes program and file management, consultant coaching and issue resolution, system updates and data entry, client communication, billing support, and participation in projects that improve global service delivery. The position calls for a proactive, detail-oriented team player with strong communication, organizational, and relationship-building skills.
Requirements
- 1–2 years of experience in a customer-facing role (preferred).
- Ability to multitask and prioritize.
- Adaptability and flexibility when new tasks arise in a fast-paced environment.
- Strong communication skills, including the ability to communicate constructively and professionally.
- Attention to detail and strong organizational skills.
- Team-oriented and customer-driven approach.
- Ability to work in a dynamic work environment and independently without supervision.
Nice To Haves
- Bachelor’s degree preferred.
- Relocation or Destination Services industry experience preferred.
Responsibilities
- Manage a caseload of destination services programs at varying stages of completion and according to their specific benefit levels.
- Serve as the liaison between consultants and Dwellworks clients, particularly Relocation Management Companies, by sharing service milestone updates and responding to transferee-related questions.
- Assign transferees to local consultants and serve as the first point of contact for file-related questions from consultants and RMCs.
- Provide milestone feedback to clients through system updates or email, follow up on missed milestones or delayed updates, and resolve issues during the file lifecycle.
- Update Dwellworks systems and close files after services are completed.
- Support accounting with billing-related questions and verify file information required for billing.
- Execute destination services workflows and processes in alignment with client specifications.
- Collaborate with team members to support company-wide goals and business strategy.
- Provide one-on-one coaching and guidance to consultants on transferee-related issues as needed.
- Partner with the Manager, Supply Chain on consultant escalations and development.
- Work with clients on file-related requests, including changes to benefits or authorized services, and document and communicate service changes.
- Partner with the Director of Operations and Director of Client Services on transferee escalations, providing updates and direction to consultants and clients as needed.
- Enter orders into Dwellworks systems, assign new orders to local consultants, update required data, and follow up with consultants for updates.
- Respond to emails about service delivery and Dwellworks services, and save and archive file-support documentation.
- Partner with IT, marketing, accounting, account management, and supply chain as a subject matter expert on client requests, technology needs, and process or service improvements.
- Share best practices and learnings with other global Destination Services managers.
- Participate in special projects to enhance global service delivery and complete other assigned projects.
Benefits
- Hybrid work model with in-office and work-from-home time.
- Parking stipend for individuals who report to the headquarters location.
- Medical, dental, vision, and 401(k) benefits.
- Casual dress code.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
