Program Coordinator

Valley Metro•Valley Metro Administrative Offices: 101 N 1st Ave Suite 1300 Phoenix AZ 85003, AZ

About The Position

The Program Coordinator coordinates and supports the planning, implementation, administration, and evaluation of assigned programs, projects, initiatives, events, and services within the Communications and Strategic Initiatives Division. The position works with internal departments, external partners, community organizations, contractors, businesses, customers, and the public to support program goals and agency initiatives. The role focuses in part on promoting alternative transportation, ridesharing, vanpooling, transit use, and other transportation demand management strategies, including support for employers participating in the Travel Reduction Program. The full salary range is $67,930.88–$101,896.33, with an anticipated starting salary of $67,930.88. The actual offer depends on factors including skills, qualifications, experience, education, certifications, training, and internal equity. This is a grant-funded position, and continued employment depends on receipt of grant funds. Work is primarily performed in a standard office environment, with routine computer and office-equipment use. The position is primarily sedentary but may involve occasional travel and work at meetings, community events, outreach activities, or other locations. Occasional lifting and carrying of materials weighing up to 20 pounds may be required. The work may include time-sensitive assignments, multitasking, changing priorities, public interaction, and occasional irregular schedules or overtime. Essential functions must be performed with or without reasonable accommodation.

Requirements

Bachelor's degree in marketing, communications, public relations, business or public administration, transportation, community development, or a related field.
Two years of progressively responsible experience in program and project coordination, communications, marketing, community relations, public outreach, transportation programs, contract administration, or grant administration; an equivalent combination of education and experience sufficient to perform the duties may qualify.
Additional education cannot be substituted for experience.
Valid Arizona driver's license and ability to maintain insurability under Valley Metro's Vehicle Insurance Policy.
Successful completion of all pre-employment requirements, including a background investigation.
Knowledge of program planning, coordination, implementation, and evaluation principles; community outreach, public engagement, marketing, communications, and public information practices; stakeholder relationship management and customer service; event, meeting, workshop, training, and presentation coordination; research, data collection, analysis, reporting, and recordkeeping; project coordination, contract administration, grant support, and compliance monitoring; applicable laws, regulations, policies, and procedures; and Microsoft Office and related computer applications.
Ability to coordinate multiple programs, projects, activities, and deadlines; establish and maintain effective relationships with diverse stakeholders; communicate clearly and professionally in person, in writing, and through presentations; prepare accurate reports and program materials; collect, organize, analyze, and present program data; plan and coordinate meetings, events, workshops, training, and outreach; monitor schedules, budgets, contracts, grants, records, deliverables, and performance measures; exercise sound judgment, resolve issues, manage changing priorities, and work independently.
Ability to perform essential functions, with or without reasonable accommodation, including sitting, standing, walking, reaching, bending, handling, manual dexterity, visual concentration, hearing, speaking, communicating, and operating computers and office equipment.

Responsibilities

Coordinate programs and activities promoting alternative transportation, ridesharing, vanpooling, transit use, and other transportation demand management strategies.
Assist employers and Transportation Coordinators with Travel Reduction Program requirements, applicable statutes and ordinances, annual surveys, audits, corrective actions, and compliance activities; provide technical assistance, training, presentations, and outreach.
Coordinate employer and commuter education, events, promotional activities, and related contract requirements; monitor participation, performance measures, service needs, grant requirements, expenditures, and program reports.
Coordinate the planning, development, implementation, and ongoing administration of assigned programs, projects, initiatives, events, and services.
Serve as a liaison and primary point of contact for internal departments, external partners, contractors, community organizations, businesses, customers, and the public; respond to inquiries, concerns, and requests for information.
Develop, coordinate, and support outreach, public engagement, marketing, communications, training, presentations, meetings, workshops, and special events.
Prepare, update, and maintain program materials, reports, presentations, correspondence, schedules, databases, records, promotional materials, and related documentation.
Monitor program activities, timelines, deliverables, budgets, contracts, grants, participation, performance measures, and compliance with applicable requirements.
Collect, research, analyze, and summarize program information; prepare recommendations and identify opportunities to improve program effectiveness, procedures, services, and stakeholder engagement.
Perform other duties of a similar nature and level as assigned.