Program Coordinator - Rapid Rehousing

Building C•Omaha, NE

8d•Onsite

About The Position

The Program Coordinator provides direct supervision and program oversight for a Rapid Rehousing (RRH) program serving individuals and families experiencing homelessness. The program offers temporary financial assistance and support services to help participants obtain and maintain permanent housing. The role includes supervisory responsibilities and agency-wide support functions, and requires decision-making, problem-solving, task prioritization, and training in supervision and management. The position is based at the company’s physical work site; some work was completed remotely during the COVID-19 pandemic. Travel within the metro area is required, including use of a personal vehicle.

Requirements

Bachelor’s degree in Human Services or a related field.
Three years of experience in case management or direct service provision.
Valid driver’s license and an acceptable driving record.
Ability to travel within the metro area using a personal vehicle.
Ability to work independently and as part of a team.
Ability to maintain dependable scheduling and accurate reports and statistics.
Training in supervision and management is required.

Nice To Haves

Supervisory or program management experience.

Responsibilities

Provide positive leadership and promote a trauma-informed culture among direct service staff, program clients, and the community.
Hire and train new staff and support the ongoing development and training of program staff.
Provide regular supervision of program staff, including individual meetings and accompanying staff in the field as needed.
Lead biweekly team meetings, approve cases for assistance, and provide feedback on case plans and service delivery.
Review team caseloads and assign cases or referrals to maintain capacity.
Provide emergency and backup case coverage, including assistance to other RRH programs as needed.
Review and monitor client records to ensure required information is collected, entered in prescribed formats, and reported on time in relation to move-in, intake, and exit.
Ensure compliance with funding regulations and agency policies and procedures.
Ensure the program meets capacity and performance targets, making adjustments as needed to improve outcomes.
Complete and review quarterly outcome reports; review monthly statistical and HMIS reports for data quality and accuracy; and complete reports required by funding sources.
Collaborate with the Program Director to improve program policies and procedures and increase efficiency.
Maintain knowledge of community and agency programs and resources to support client needs.
Work with shelters and other referral sources to promote the program.
Participate in the Continuum of Care, including attending meetings or serving on task forces.
Evaluate community service providers’ efficiency and effectiveness to help ensure clients receive quality care.
Work independently with little supervision and collaboratively as part of a team; maintain dependable scheduling and accurate reports and statistics.
Treat clients, volunteers, and visitors courteously and with care; follow program and agency procedures, policies, and requirements; and collaborate with program staff, volunteers, and other agency staff.
Evaluate program services and make recommendations.
Develop personal and program-related skills through internal and external training opportunities and learning materials.
Build positive working relationships with clients, referral sources, service agencies, landlords, and others encountered through the work.
Create, maintain, and appropriately share a dynamic self-care plan.
Support connections between the agency and the wider community, including fundraising and friend-raising efforts.
Perform other program-related duties as assigned.